As we continue to expand in the fast-paced world of promotional merchandise, we’re looking for a motivated, detail-loving, people-helping machine to join our team as a Sales Support Superstar — with a clear path to stepping up as our Operations Co-Ordinator in the near future.

We’re looking for someone who naturally thinks like a business owner or maybe you were one. You understand why all the little things impact the big picture — whether it’s a missed deadline, a typo in artwork, or a delayed delivery. Some might say that person doesn’t exist, but we think we can find them. Is it you? You’ve got that sharp eye, high standards and the kind of accountability that says, “Don’t worry, I can handle this one”.

WHAT WE DO

The Branding Office is a dynamic and national award-winning promotional merchandise agency, providing businesses with high-quality, custom-branded products that elevate their marketing campaigns.

We have 2 showroom locations on the Sunshine Coast, Noosa to the North & Buddina to the South.

Initially, you’ll be based full-time in our Noosa showroom, getting to grips with your new role and the team. Once you're comfortable and settled, you'll be required (and excited!) to split your week between our two showrooms. Your goal? Ensuring both locations maintain high standard of customer service, sales performance and smooth operational efficiency.

Our showroom hours are Monday to Friday, 8:30am to 5:00pm — with a well-earned early finish at 3:00pm on Fridays (because we believe in rewarding hard work). This is a full-time role, so part-time, casual hours or WFH aren’t on the table — we need someone all-in on the showroom floor and ready to grow with us.

The role will commence immediately for the right candidate.

WHAT YOU WILL DO (Right Now)
Sales Support

Support our sales team to keep orders, quotes and client comms running smoother than a branded power bank, ensuring no detail is overlooked and every deadline is met with precision.

Manage order processing, liaise with suppliers and chase those delivery dates like your inbox depends on it (because it kinda does).

Keep our CRM and systems updated with laser precision.

Help make sure clients get exactly what they ordered — on time, on brand and without the panic.

Be the behind-the-scenes hero keeping projects (and people) moving.

WHAT YOU WILL DO NEXT (Pretty Quickly)
Ops Co-Ordinator - For the Right Candidate

Work closely with the business owners to learn the ins and outs of the company, becoming the go-to person for driving things forward across all areas of the business. You’ll gain valuable insight into decision-making, strategy and daily operations, empowering you to take on more responsibility.

Continue to assist with customer inquiry either in-store or via online inquiry with product selection, artwork requirements, customizations and pricing inquiries. Build your own database of strong, long-term relationships with clients by delivering exceptional customer service and expert advice.

Take the reins on operational workflows. You’ll manage everything from stock control and inventory tracking to supplier coordination, ensuring smooth processes across the board. As you gain experience, you'll refine our workflows, making sure everything from order fulfillment to delivery runs seamlessly.

Play a key role in supporting and mentoring the team. As you grow into the Operations Co-Ordinator role, we’ll look to you to help onboard new staff and contribute to a positive, productive workplace.

Oversee and further develop our client eCommerce facilities, including monitoring all online portals, processing orders, managing stock levels, and implementing new portals to enhance efficiency and improve the client experience.

WHAT YOU OFFER US

We’re looking for someone who can start in Sales Support, but has the ambition and drive to show us they’re ready for more. Prove your skills, take on more responsibility and you'll quickly be in line for a promotion to Operations Co-Ordinator.

You’ve run ops before and lived to tell the tale! Proven experience in a similar role, sales support, admin or operations (bonus points if you have worked in promo merch or print).

Strong communication skills, written, spoken and the occasional emoji.

Excellent organizational skills with the ability to manage multiple projects simultaneously and keep yourself cool. Ideally, you’ve worked in a small team where you had to wear 14 hats and spin 6 plates and somehow enjoyed the chaos!

Tech-savviness is a must. We use a variety of custom-built, industry-specific software, so you’ll need to be comfortable jumping into new systems, learning quickly and figuring things out as you go. Previous experience with all Microsoft Office packages is required — because your love language is Excel spreadsheets, Outlook and Word. Oh, and if you can make sense of numbers in Xero, even better. We’re not here to teach you the basics!

Bonus points if you’re fluent in the language of the industry. Adobe Illustrator (for logo & artwork checks), Pantone library (because “lime” is never just green). Familiarity with decoration methods like screen printing, embroidery, digital transfer and pad printing is a huge plus — and if you can spot an artwork layout issue from 10 paces, we already like you.

A natural problem-solver. Some people freeze, some panic, some hope someone else fixes it. But you? You lean in. You untangle the mess, ask the right questions and somehow always manage to find a solution. We need that energy — someone who sees a challenge and says, “Alright, let’s sort this.”

A solid work ethic and zero need for hand-holding. You’re the type who figures things out on your own, no need for asking the “obvious” questions. You thrive in a fast-paced world, we work quick, you know your role matters and you take it seriously — not just as a key player in the business, but as a mentor and steady presence the team can count, especially when things get hectic.

WHY YOU WILL LOVE IT:

This role will keep you on your toes — there’s never a dull moment! You’ll have full support from the team and you’ll have access to a comprehensive online training platform that’s far from what you’d typically find – everything is in place for you to grow and succeed. Are you ready to run with it?

The promotional merchandise industry is fast-paced and genuinely exciting — it gives you the chance to collaborate with savvy business owners and marketing managers, big thinkers in their field, to design custom-branded products from an endless array of options and take a hands-on role in marketing campaigns that truly engage.

The fast-paced nature of the work, combined with the satisfaction of seeing tangible results, keeps things fresh, rewarding and far from ordinary. No two days are the same — and that’s exactly how we like it.

We are a small team and we all get along with a laugh each day. We want you to do well both professionally & personally, we value a supportive working environment and want you to learn and develop your skills further.

It’s not a too serious kind of place and no one will ever die over logos on a pen! We work hard, but we keep things fun, relaxed and focused on getting the job done with a smile and brightening the day of our clients.

SO YOU ARE KEEN AREN’T YOU ?

Send us your application now, we are sitting here waiting for you to submit it.

You’ve got to tell us why it should be you! So don’t be shy — make sure you show us how you tick all the boxes and why you’re the perfect fit for the role. No generic applications considered, we want to hear your story.

Good luck.