Join our highly respected and growing family-owned dental practice in the heart of Neutral Bay. With 7 modern operating chairs and a team dedicated to excellence, we pride ourselves on creating a warm, welcoming, and professional environment for both our patients and our valued staff. We're now seeking a proactive and experienced Growth & Operations Manager to help lead our team.

What You'll Be Doing:

This isn't just a management role; it's an opportunity to shape and elevate our practice. You'll be at the heart of our daily operations, blending high-level patient interaction with inspiring team leadership. We're looking for someone with the vision to modernise our systems and processes, bringing your valuable experience to enhance efficiency and patient experience.

As the key point of contact for our dedicated staff and skilled clinical team, you'll thrive on responsibility and collaboration. If you're passionate about fostering a positive team environment and delivering outstanding patient service, this is your chance to make a significant impact.

Your Key Responsibilities Will Include:

Guiding Patient Journeys: Skilfully overseeing treatment coordination, acting as a vital link between patients, specialists, and our clinicians, and confidently supporting treatment plan discussions.

Championing Compliance: Maintaining a strong focus on privacy regulations, infection control protocols, and practice policies. Assisting in modernising and creating effective processes and systems.

Empowering Our Team: Managing staff rostering, facilitating training, and providing ongoing performance mentoring and support of staff

Nurturing a Positive Workplace: Leading HR function and resolving conflicts with positivity, professionalism, and accountability.

Contributing to Growth: Assisting with engaging marketing and patient communication initiatives. Drive operational excellence, workforce planning, and performance improvements

Maintaining a Well-Equipped Practice: Liaising effectively with clinicians and suppliers to ensure all equipment, licenses, maintenance, and servicing are current and sufficient.

Orchestrating Daily Operations: Efficiently assisting in managing reception, greeting patients warmly, managing appointment bookings, financial transactions, end of day reconciliations and administrative tasks in collaboration with our team.

This is a permanent, full-time position working 4 days a week (Monday, Tuesday, Thursday & Friday) from 7:30 am to 6:00 pm. Can be flexible for the right candidate.

What You'll Bring to the Team:

Proven Expertise: Solid experience working in HR managerial role. Health-related desirable but not essential.

Exceptional Communication Skills: Outstanding verbal and written communication, coupled with genuine empathy and a patient-first approach.

Impeccable Organisation: Strong organisational, time management, and multitasking abilities to thrive in a busy environment.

Software Proficiency: Sound working knowledge of CRM and willingness to learn new software.

Leadership Qualities: Demonstrated ability to lead a team, manage conflict constructively, and foster a positive and accountable work environment.

Professional Presentation: High standards of personal presentation and a commitment to maintaining confidentiality.

Positive Attitude: A proactive "can-do" attitude and a willingness to contribute to a positive team dynamic.

Eligibility: Must be an Australian citizen or Permanent Resident.

Why You'll Love Working With Us:

Modern & Refurbished Practice: Enjoy working in a recently renovated, spacious, and well-equipped practice.

Supportive & Collaborative Culture: Become part of a friendly, supportive, and truly collaborative team environment where your contributions are valued.

Prime Location & Perks: Benefit from our convenient Neutral Bay location with excellent access to public transport.

Competitive Remuneration: Receive an attractive salary package that recognises your experience and expertise plus growth incentives.