About us

At Coffee Supreme, we’re all about people — our customers, our team, and our community. We pride ourselves on building warm, genuine relationships and providing exceptional support to everyone we interact with. Right now, we’re looking for someone special to join our close-knit Sydney team in a full-time Customer Support Coordinator role.

Our Sydney roastery is home to two iconic coffee brands - Coffee Supreme and Gabriel Coffee - and in this role you'll be proudly repping both.

About the role

Our Customer Support team is the friendly voice and helpful hand behind the scenes — answering queries, managing orders, and supporting both our customers and internal teams. Based in our Sydney roastery, you’ll be part of a dynamic and collaborative environment where no two days are quite the same.

This role has three key focus areas:

Customer Service & Support

You’ll be one of the key contacts for our wholesale customer base (for both brands), including receiving and managing orders and enquiries, managing accounts receivable, and debtor management. You’ll also be the friendly face to visitors to our Sydney roastery.

Be the first point of contact for calls, emails, and in-person visits

Receive and process customer orders quickly and accurately

Liaise with couriers and fulfilment teams to solve delivery issues

Handle espresso training and new business enquiries, passing them to the right team

Offer product advice and follow through on promises

Keep customer records updated in Microsoft BC

Support field staff with timely information and customer updates

Accounts receivable and debtor management

Order supplies, maintain a tidy and welcoming space

Help with stocktakes and inventory management

E-commerce Operations & Admin

You’ll be the go-to person for managing our online store, while also ensuring our customers receive fast, thoughtful, and knowledgeable support.

Manage the daily fulfilment of online store orders

Generate and automate shipping labels

Pack online orders in readiness for delivery

Manage online store inventory and product listings

Assist with automated customer comms (shipping, refunds etc.)

Manage store navigation, create product collections and discounts

Oversee subscription support (via Recharge) and liaise with dispatch

Generate reports and analysis on weekly sales

Data and systems maintenance

The role also involves managing and maintaining customer and financial information across our different platforms, including identifying, investigating and resolving problems at the back end.

Process daily orders from Ordermentum

Purchase order creation

Customer payment reconciliations

Organise and maintain financial documents and records

Investigate and resolve any discrepancies

Accounts Payable

Stock assembly and BOM creation

Assist with other ad hoc data entry processes that arise

About the person

We're looking for someone with 2+ years experience in a similar role who is happy to work autonomously. Our work environment is hardworking, but the atmosphere is relaxed and informal. This will suit a person who lives locally or has good transport options to Chatswood.

The main business platform we use is Microsoft Business Central - it is essential that you have previous experience in this - or at least the ability to understand and be able to pick up systems like this quickly.

Skills and experience

Experience with Microsoft Dynamics and/or Microsoft Business Central

Intermediate computer skills including Excel, word and data entry

Keen eye for detail and a commitment to delivering high quality work

Good organisational skills, ability to multitask and prioritise work efficiently

Flexibility to changing priorities and work demands

A warm, empathetic, and professional communication style

Great attention to detail and a sharp memory

A proactive and tidy work ethic

An analytical mind and problem solving approach

Knowledge of Shopify and Recharge (or similar platforms)

Excellent written and verbal communication skills

A passion for coffee — knowledge of brewing gear and methods is a bonus

A genuine love of helping people and making their day easier

Ability to juggle multiple internal stakeholders with various requirements

Good timekeeping, reliable and committed

Excellent communication and interpersonal skills

Self-motivated & ability to work autonomously

A growth mindset / problem solving attitude

What we can offer

We’re more than just a coffee company — we’re a team that cares deeply about what we do and who we do it for. You’ll be joining a supportive, passionate group of people who value authenticity, quality, and community. We offer a vibrant workplace, great coffee (of course!), and the chance to grow your skills in a thriving industry.

All staff receive a weekly coffee allowance, team discounts, paid time off for volunteering, and access to our Employee Assistance programme.

We're proud to be a B Corporation, and an equal opportunities employer. No person will be denied employment on the basis of race, age, sex, or religion.

Sound like you?

We’d love to hear from you. Send us your CV and a cover letter telling us why this role feels like the right fit.