The Opportunity

Our client is a fast-growing fintech reshaping the home lending space with a first-of-its-kind product in Australia. With strong funding and a clear strategy in place, 2025 is set to be a big year.

Following a successful launch, they’re now expanding the team and looking for driven individuals to help support their next phase of growth.

The Role

This newly created, full-time role is based in Bondi Junction. You’ll work closely with the Founders, Head of Credit, and a small team of Lending Specialists to help shape the future of the Lending Support function.

You'll manage the end-to-end loan process – from initial enquiry through to settlement – while building strong relationships with clients and guiding them through each stage. There’s a strong customer education focus, so you’ll be confident in communicating the product offering clearly and addressing any questions or concerns.

This is a hands-on role, ideal for someone who enjoys getting involved in shaping process and policy, and who wants to play a key part in the team’s success.

Your day-to-day will include:

• Building strong relationships with new and existing customers
• Managing inbound enquiries across the customer journey
• Assisting with loan applications and underwriting within your DLA
• Resolving customer needs with care and efficiency
• Contributing to process and policy improvements
• Supporting business projects and continuous improvement initiatives

About You

• Experience in home lending or relationship management (e.g. Servicing Lending Specialist, Home Lending Manager, or similar)
• Solid knowledge of credit and the end-to-end lending process
• Passion for delivering exceptional customer service
• Strong communication skills with a calm, solutions-focused approach
• Great attention to detail and sound judgment
• Proactive, adaptable mindset with a willingness to get involved

The Finer Details

• Full-time, permanent
• Based in Bondi Junction – 4 days in office, 1 day WFH
• $80K–$100K + super + bonus (depending on experience)

You’ll be joining a high-performing, supportive team with the opportunity to make a real impact and grow with the business.