Advisor, Internal Engagement

SNSW Grade: 7/8, base pay from $102,899 - $121,317 + superannuation and leave loading
Employment Type: Temporary Full-time to 30 September 2027
Location: Sydney
Hybrid: Currently one day per week in office (McKell preferred)

This role sits within the Internal Engagement team in the Customer Care and Business Bureau division of Service NSW.

About the team

The Internal Engagement team sits within the Customer Care and Business Bureau division and is responsible for developing and delivering an impactful Internal Engagement program that aims to empower, inform and engage our division.
You will be responsible for supporting the development and implementation of effective internal content and engagement initiatives that support our people and strategic priorities.
This is an exciting opportunity to bring your strong written communication skills, creativity, initiative and enthusiasm to a team that truly supports your wellbeing at work.

Your day-to-day

• Write and develop engaging content across various internal comms channels (including email and newsletter copy, SharePoint content, Viva Engage social media posts, PowerPoint slide packs and speaking notes, etc)
• Work closely with the Manager and Senior Advisor to deliver all staff hybrid meetings and events -coordinating speakers and content, and providing on-site and online support
• Champion and support the delivery of the Internal Engagement program, which includes health and wellbeing activities, professional development and training opportunities, as well as social events
• Provide advice and guidance on best practice internal communications and engagement and participate in activities and initiatives that improve and enhance the employee experience within CCBB and Service NSW.
• Build and maintain working relationships within CCBB and with Service NSW business areas to understand priorities and issues, negotiate and influence outcomes

To be successful in this role you will demonstrate:

• Excellent written and verbal communication skills
• Ability to develop content and present to a range of internal stakeholders
• Creative thinking and problem-solving skills
• Ability to work independently, show initiative and identify areas for improvement
• Energetic and adaptable, with the ability to manage your time effectively and meet deadlines
• Experienced in event coordination and adept at putting your organisation skills to the test
• Experience using Viva Engage, SharePoint and Campaign Monitor highly regarded

Salary Grade 7/8, with the base salary for this role starting at 102,899 base plus superannuation.

Click Here to access the Role Description.

For enquiries relating to recruitment please contact Thomas Ting-Shelley via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Wednesday, 14 May 2025 at 9:59 am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

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