IT Support Officer

Exciting IT support role with opportunities to learn and develop new skills

Full-time, immediate start in a diverse position

Competitive Salary $65-69k, plus great benefits and holidays, superannuation 1% above SGC

Salary packaging available

Glen Iris location

About Korowa
Korowa Anglican Girls’ School is a leading independent school committed to excellence in learning, teaching, and leadership. Our mission is to empower students to thrive in a rapidly changing world. Guided by our core values of Courage, Curiosity, and Integrity, Korowa fosters a nurturing environment where every individual is valued and challenged to reach their full potential. We are committed to being a best employer in the School’s segment so come and join our team and the journey.

If you are a motivated and service-oriented IT Support Officer who wants to grow and learn in our small but dynamic IT team, we have the job for you. We are embarking upon a digital transformation, aligning our enterprise systems, investing in IT and this is a fantastic opportunity for someone with a passion for technology and customer support to make a meaningful impact in a progressive educational environment in one of Australia’s top independent schools.

As a valued member of the Korowa community, you will enjoy a range of staff benefits, including competitive pay and conditions (as per level 4 of our Korowa Enterprise agreement), access to our state-of-the-art Sports and Wellbeing Centre—featuring a fully equipped workout zone, weekly staff fitness classes, swimming pool and access to trainers who will give you a gym program—along with weekly morning teas and complimentary barista-made coffee and pastries each week. We work hard but we do it in a fun and inclusive environment, we are focused on growing our strong team culture and care about our team’s wellbeing, during the holidays we support flexible working with reduced hours on site and we have the ability to work from home, in term time we are mostly a work on site environment, but we invest in learning and education and there is flexibility to WFH from time to time.

About the Role

As the IT Support Officer, you will:

Provide professional and friendly IT support to staff and students

Troubleshoot technical issues across hardware, software, and network systems in this helpdesk customer facing role

Provide assistance with the installation, configuration, and maintenance of IT equipment

Maintain accurate inventory of IT equipment and software licences to ensure compliance with the School’s needs

Support the development and maintenance of network and system infrastructure

Ensure best practices in data security and backup

Provide training and guidance on IT tools and systems

The successful applicant will:

Have 1 or more year of experience working in IT support, if you have experience in a similar role that is great.

Have a strong technical knowledge of operating systems (Windows/macOS/Linux), networks and hardware

Be able to manage multiple tasks and work well both independently and as a part of a team

Demonstrate a willingness to learn new technologies and adapt to changing environments

Work effectively within a collaborative team environment and contribute positively to the wider school community

Be punctual, sharp, and dependable

Good communicator and provider of amazing customer service with clear interpersonal skills and a great eye for detail

Demonstrate the School’s values, Courage, Curiosity and Integrity.

You must hold a current Working with Children Check, Police Check and have the right to live and work in Australia.

Please include a cover letter outlining your suitability to this role, as well as a current CV.

Applications close Wednesday 14 May at 5pm, or unless vacancy is filled prior. Only applicants shortlisted for interview will be contacted initially although we will let you know if you are not successful as we know it takes time to apply for jobs.

Korowa Anglican Girls’ School is a child safe employer and is committed to the welfare of children and their protection. All potential employees and volunteers will be required to comply with the School’s Child Safe Policy and Code of Conduct. Applicants will be required to undergo police and background checks in accordance with this policy.