The role:

We are seeking a part time Administrator / Receptionist who would support the business manager in providing friendly and efficient customer service. This role involves scheduling jobs and coordinating service technicians, preparing and sending quotes, organising parts and managing invoices.

We are seeking an Administrator / Receptionist who is able to work three days per week, preferably Monday to Wednesday from 8.45AM to 5pm. On-site parking is available, and we offer flexibility to accommodate work and family life needs. Additionally, full time hours may be available during periods when the Office Manager is away or as the business continues to expand in the future.

Key Duties and Responsibilities for the role include:

· Friendly polite and engaging customer service when answering calls and booking in service technicians.

· Dynamic and fast paced at scheduling priority work and maintaining regular service technician appointments through skilled organisation and future planning.

· Completing Warranty administrative work, and posting parts as required

· Creating and following up quotes

Essential skills and expected behaviours:

· Fast paced and dynamic worker who can prioritise tasks as required.

· Accountable and professional ethical work standard.

· Excellent communication skills (verbal and written).

· Strong customer service skills.

· Excellent time management skills.

· Punctual, self-motivated, autonomous and a team player

· Competency in picking up new technology regarding apps and scheduling of work.

· Competency in the use of MS Office Suite (Excel, Word, Publisher).

· Knowledge of Xero.

· Seek and acts on feedback.

· Participates in learning and is eager to take on new challenges.

Qualifications:

Essential: Computer based skills

Desirable: Highly competent in outlook, excel and a quick learner in new computer apps or programs. Able to navigate a fast-paced environment with friendly and engaging verbal and written communication styles. Able to multitask, meet deadlines and work as a team.

Future Learning and skill development:

· Service M8 experience

· Xero Skills

· Bookkeeping and administration

· Career progression and training

** A 1-page cover letter and resume must be submitted outlining your motivation for applying to work in a small team for a family business and how your skills fit the “essential skills and expected behaviours”.