Administration Officer (Identified Position)

Full Time Permanent

Based in Cairns

Salary: Wuchopperen Health Service Limited Enterprise Agreement (2023)

Administration Grade 3: $64,793.84 - $69,094.62 per annum

Wuchopperen Health Service

'Keeping Our Generations Growing Strong'

Wuchopperen is a Community Controlled Aboriginal Health Organisation providing holistic health care services to the Aboriginal and Torres Strait Islander people of Cairns.

Benefits of working with Wuchopperen:

We provide a positive work culture and a diverse and inclusive environment. Our people matter to us, and we are committed to supporting them:

• Competitive Salary + 12% Super + Salary Sacrifice (up to $15,899 for tax free benefits and $2,650 p/a for entertainment benefits).
• 5 weeks annual leave and 15 days personal leave pro rata.
• Commitment to professional development.
• EAP for employees and family members.

About the role:

The Administration Officer is responsible for providing highly efficient professional reception and administrative support for the organisation's operations. Additionally, this role involves managing the Toy Library, creating welcoming spaces, ensuring toy safety, and implementing a membership and lending system. This system promotes play and supports children’s development by providing access to diverse and engaging play materials, in collaboration with early years educators and managers. The Administration Officer is supervised by the Manager, Children and Family Services and the position has no supervisory responsibilities.

This position works as part of a team and maintains regular contact with health professionals and service providers and maintains regular contact with other program staff to ensure effective outcomes for clients.

Key responsibilities:

• Offer comprehensive administrative and clerical support to Children and Family Services by providing efficient reception and telephony services, timely and professional responses, deliver excellent client service to project a courteous, efficient, and helpful image of the organisation.
• Prepare, maintain and manage administrative systems, including confidential information, client records and statistical data to measure performance against agreed indicators with precision and care.
• Keep informed and up to date of the organisation’s programs and services.
• Assist clients with toy library resources, including cataloguing new items, barcoding, re-shelving, tidying shelves, and maintaining office equipment. On the job training on how to utilise library software, supporting families with borrowing, and return of library materials.
• To provide effective library and customer service points and experience.
• Participate in review and evaluation activities and strategic development of library service.
• Participate in organisational and community activities to advance the health and wellbeing of Aboriginal and Torres Strait Islander people.
• Work within Wuchopperen’s Policies and Procedures including the Staff Code of Conduct and the Work Health and Safety requirements and contribute to continuous improvement processes to ensure compliance with relevant standards and safe, effective service delivery.
• Contribute to continuous improvement processes and participate in quality assurance activities to ensure compliance with relevant standards and safe, effective service delivery.
• Other duties as required, within your skills, experience and capacity.

Core Capabilities:

For applicants to be successful in this role, they should demonstrate:

1. Demonstrated experience in the provision of administrative support, the use of Microsoft Office, client information systems and general office and reception duties preferably within a community service environment.
2. Knowledge and understanding of Aboriginal and Torres Strait Islander societies and cultures from an historical and contemporary perspective, including the ability to communicate effectively and sensitively with Aboriginal and Torres Strait Islander people.
3. Extensively developed interpersonal and communication skills including the ability to liaise with a range of stakeholders as well as effectively advocate for Aboriginal and Torres Strait Islander people.
4. Demonstrated ability to work independently and in a multi-disciplinary team environment, prioritise and meet deadlines, deal with matters of a sensitive and confidential nature.
5. Demonstrated ability to meet and work within the core values and behaviours of Wuchopperen.

Requirements:

• Possession of a current CPR certificate or commitment to obtain within the first six weeks of employment is essential.
• Possession of a current Queensland “CA” class driver’s licence is essential.
• Commitment to work within the principles of Aboriginal and Torres Strait Islander community control including a willingness to develop the leadership of Aboriginal and Torres Strait Islander staff.
• Ability to use Microsoft products and the ability to use or willingness to gain proficiency in the client information management systems.
• It is a condition of employment in this role for the employee to be, and remain, vaccinated against measles, mumps, rubella, varicella (chicken pox), pertussis (whooping cough) and hepatitis B
• It is recommended for the employee to be vaccinated against COVID-19.
• It is a condition of employment that all employees are holders of a current and valid ‘blue card’ or Working with Children Check. This is at your cost. Employment cannot continue or commence if you do not have a ‘blue card’ or if your ‘blue card’ is withdrawn or is disqualified.

Applicants who do not address these requirements, will not be considered for shortlisting.

Note: Revised legislation requires applicants to hold a blue card prior to commencement. Refer to Qld Government’s Blue Card Services website for more information.

How to apply:

To be eligible for interview, applicants must submit a cover letter (no more than two pages), addressing the Core Capabilities and an up-to-date Resume including two referees and complete the screening questions provided from Employment Hero.

For more information contact Nichole Levers, Manager of Child Youth and Family Services on 07 4080 1166.

The Administration Officer role is an Identified position. It is a genuine occupational requirement that an Identified position be filled by an Aboriginal person or Torres Strait Islander person, as permitted by and arguable under section 25, 104 and 105 of the Queensland Anti-Discrimination Act (1991).

Wuchopperen is a Child Safe Organisation and the safety and wellbeing of children is of utmost importance.

Closing date for applications: 5pm on Monday 26 May 2025