About the Opportunity

Strategic Business, on behalf of RSL Bundaberg Sub Branch, is recruiting multiple compassionate, professional, and community-focused Wellbeing Officers to provide direct, life-changing support to veterans and their families across the Bundaberg region.

This client-facing, hands-on role plays a critical part in ensuring individuals and families receive timely, practical, and emotional support during times of transition, crisis, or need. You’ll often be the first point of contact, working closely with clients to assess wellbeing needs, coordinate services, and offer empathetic, solutions-focused support.

About RSL Bundaberg

RSL Bundaberg Sub Branch is a dynamic, forward-thinking social purpose organisation delivering innovative programs that build brighter futures for the Defence Family.

For over 100 years, we’ve proudly supported those who’ve served, working to protect their rights and wellbeing. That mission continues to drive us today as we expand our services throughout the region.

Key Responsibilities

As a Wellbeing Officer, you will:
• Conduct home, hospital, residential, and aged care visits to assess and support wellbeing
• Develop tailored wellbeing plans to connect clients with appropriate support services
• Provide advocacy and referrals to organisations including DVA, mental health, housing, employment, and financial aid providers
• Coordinate and deliver emergency relief and homelessness prevention programs
• Collaborate with advocates, health professionals, support workers, DVA, and other agencies
• Maintain accurate and confidential records using internal systems
• Participate in team meetings, ongoing training, and external collaboration

What We’re Looking For

We're looking for someone who is:
• Passionate about supporting veterans and their families
• Warm, empathetic, and resilient in sensitive client situations
• A strong communicator, capable of building trust and rapport
• Organised and confident managing case notes and admin tasks
• Familiar with the community services or support sector (advocacy, health, or social services experience highly regarded)

Qualifications & Requirements

• MILAD or ATDP training (or willingness to complete on the job)
• Background in community services, welfare, advocacy, or similar support roles (highly regarded)
• Current QLD “C” Class driver’s licence
• Ability to obtain a National Police Check and meet compliance requirements

Role Details

• Full-time (Monday to Friday, with occasional weekend work)
• Multiple roles available
• Pay range: $25.41 – $36.46/hour (depending on experience and qualifications)

On the Job training is provided upon commencement.

Why Join RSL Bundaberg?

• Join a purpose-driven team making a real impact
• Be part of an organisation with over a century of community service
• Access ongoing development and nationally recognised training
• Contribute to innovative support services and veteran advocacy
• Work in a supportive and collaborative team culture

How to Apply

Upload your resume and a short cover letter outlining your interest and relevant experience.

For confidential enquiries, contact Rachael on 0481877654