We are seeking a dynamic and motivated Customer Service Officer to join our Armidale Branch. This is a full-time opportunity working Monday to Friday 8:50am - 5.05pm, with a compulsory 1-Week Induction training at full-time capacity in Newcastle.

Our Customer Service Officers are motivated and driven to make a real difference for our customers. They put our customers first and always strive to do better for them. We are seeking individuals who share the same passion and will be just as committed to delivering the outstanding customer service that for our customers.

What are we looking for?

Previous retail customer service experience, ideally from banking, retail and hospitality industries.

Strong cash handling skills with an eye for detail and accuracy.

Engaging approach to customers to be able to quickly identify customer needs and promote appropriate products and services.

Proficient computer skills, and the ability to learn new systems.

Positive attitude, with the ability to respond well within fast paced environment.

Being able to adapt, with a willingness to embrace ever present change.

What will your key responsibilities include?

Act as first point of contact, positively interacting with customers and building strong personal relationships.

Identifying customer needs and offering appropriate solutions with our comprehensive range of products and services.

Strive towards achieving personal targets.

Work collaboratively to contribute to team and corporate performance expectations.

About us

We’re Greater Bank, part of NGM Group, and we’ve been helping the people of NSW and South East QLD with their banking needs for generations. Everything we do is driven by the goal of making a real difference to the communities we serve. We strive to do better, to keep surprising our customers with how good 100% customer-owned banking can be.

What can you expect from us?

As part of the NGM Group, employees can take advantage of the following work perks:

Comprehensive Induction and Training; 1-Week Induction Training introducing you to our organisation and our values, along with interactive and practical training to support your success as a Customer Service Officer

Health and wellbeing; Fitness passport, corporate health insurance and annual flu vaccination.

Lifestyle; Hotel discounts, 18 weeks paid parental leave, and up to 1 weeks’ additional leave supporting your wellbeing.

Community and giving back; Embrace community volunteer and fundraising opportunities with our trusted partnerships.

NGM Group is committed to delivering trusted banking to enable our customers and communities to thrive. We do this by leading with heart, doing the right things in the right way, and by maintaining high standards of ethical behaviour in everything that we do. All applicants are therefore required to undergo a skills assessment, comprehensive background check, Bankruptcy Check and a National Police Check.

We are also working to reflect the vibrant communities we serve. We believe in creating an inclusive, diverse, and supportive workplace where everyone can thrive. If you require adjustments to be made during the recruitment process or would like to discuss any accessibility requirements, your Talent Acquisition Partner will be happy to engage in a confidential discussion and assist. Your unique talents and perspectives are what make us stronger.