Company description:

Grampians Health exists to serve our communities across the Grampians region, providing complete care as close as possible to people's homes.

Job description:

$36.57 per hour + salary packaging | Administrative Services Officer - Grampians Mental Health & Wellbeing Service
Permanent Full Time opportunity | 40 hours per week including a monthly ADO

About the Role
This is a dynamic front line position supporting both community and inpatient mental health services across the Ballarat region. You'll be part of a committed administration team, providing essential support to multidisciplinary teams, patients, and families. The role offers variety, responsibility, and the opportunity to work in a fast-paced health environment. Your day-to-day will involve reception duties, data management, medical correspondence, and interaction with staff and service users. While the core hours are weekdays, there is also the opportunity to participate in a rotating weekend roster supporting the inpatient unit.

Key Responsibilities

Manage reception, phone, and front line enquiries with professionalism

Maintain patient information using CMI, WebPAS, BossNet (OPAL), and more

Compile correspondence, type medical reports, and support data reporting

Support calendar management, meeting agendas, and room bookings

Audit and update data to ensure patient record accuracy

Contribute to service improvement and admin system efficiency

Skills & Experience

Proven admin experience in a health, mental health, or medical setting

Proficient in Microsoft Word, Excel, Outlook, and health information systems

Confident communicator with strong customer service skills

Ability to prioritise under pressure and adapt to changing needs

Understanding of medical terminology and confidentiality principles

To see a full copy of the Position Description please click here

Interested?

Click APPLY or if you wish to discuss the role prior to applying, contact Belinda Collie, Administration Manager, Grampians Mental Health & Wellbeing Service on 5320 4156 for a confidential discussion.

If you are currently employed at Grampians Health, please ensure you sign in through the 'Employee Login' via the external Careers Page or access the Careers Page via the Intranet before applying

We're actively seeking candidates for this role and will review applications as they are submitted. Applications will close when the position is filled.

About Grampians Health
Grampians Health provides healthcare to a large region at our campuses based in Ballarat, Dimboola, Edenhope, Horsham and Stawell. Our mission is to deliver sustainable healthcare tailored to evolving community and workforce needs. We strive to enhance services and careers, providing quality healthcare to rural and regional communities. Joining Grampians Health means being part of a diverse team, with a variety of career opportunities in acute, maternity, mental health, allied health, aged care and support services.

Culture & Benefits

• Flexible work arrangements and purchase leave opportunities
• Salary packaging for living expenses such as rent/mortgage plus meals, entertainment & holidays
• Access to Staff Fitness program
• Staff rewards and recognition programs

Ballarat Region
Ballarat is the largest centre in Western Victoria and the state's fastest growing inland city. Dubbed Australia's most liveable city in 2020, Ballarat is home to first class education, fine dining and boutique shopping. Uniquely located within easy access to Melbourne, Geelong, Bendigo and the Western district, Ballarat is blessed with some of Australia's most significant heritage buildings and natural landscapes. To learn more about Ballarat click here - Visit Ballarat

Diversity and Inclusion
All appointments are subject to a satisfactory police records check, immunisation clearance and Working with Children check and/or NDIS Worker Screening Check.

All employees must be willing and able to wear Personal Protective Equipment (PPE) when required, which at a minimum is a surgical mask. Additional PPE requirements are role-dependent.

Grampians Health is a child safe organisation, committed to the safety and wellbeing of all children and young people. Grampians Health is committed to providing a diverse and inclusive workforce.

We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds, mature age workers and lesbian, gay, bisexual, transgender, queer (or questioning), intersex and asexual LGBTQIA+.