Sakata Clinic is looking for a Part-time Receptionist to join our newly established surgical practice.

The right candidate will be enthusiastic, empathetic, and pride themselves on creating an exceptional experience for our patients and making sure their needs are prioritised.

If you are interested, please submit your resume and a cover letter to shin.sakata@gmail.com at your earliest opportunity. We will be assessing applications as they are received and if the right candidate has availability, hope to commence the position on 19 May.

This position will be our front-of-office receptionist, serving as the first point-of-contact for patients who are phoning and visiting the office. You will make the first impression for our practice, which is vital to building trust in our services and making sure patients feel comfortable in our clinic. On busy clinic days, you will play a vital role in ensuring that the day runs smoothly, ensuring patient needs are met and our Surgeon has the information and preparation needed prior to meeting with them.

You will work closely with our Senior Medical Administration Officer, supporting her by ensuring patients are responded to in a timely manner, paperwork has been prepared, and administration records are kept appropriately, including through accurate data entry.

You will be able to confidently work alone one day per fortnight, responding to patient phone calls and catching up on administration tasks.

If successful, your roster will be discussed prior to commencement / accepting the position. We anticipate approximately three days per week. Please advise in your cover letter if you have any availability restrictions.

What we’re looking for:

Exceptional customer service: You’re a people person who prides yourself on going above and beyond for patients and enjoy interacting with a diverse range of people. Empathy is a must as you will need to be patient and understanding when dealing with sensitive situations for post-surgical patients, patients dealing with a challenging situation, and the elderly.

Communication skills: You will need to be able to confidently and articulately communicate in-person, on the phone, and in writing.

Attention to detail: Strong focus on accuracy and thoroughness in administration tasks is critical as your work with medical records.

Professionalism: From your personal presentation to the way you communicate, it’s essential that you exhibit a high standard of professionalism that helps our patients feel comfortable and reflects the trust that they put in our services.

Trustworthy: Patient and business confidentiality is essential when working within a sensitive medical environment. We need someone who is reliable and can be trusted to complete their tasks and help our patients in a timely manner.

Adaptability: Willingness to learn new systems and processes and are confident with computers to quickly master new programmes

Experience: Previous medical reception and administration experience will be looked up on favourably.

About Sakata Clinic

We are a new private Colorectal surgical practice led by experienced Colorectal Surgeon Dr Shin Sakata. Dr Sakata places a high priority on patient care and expects this to be exemplified by all members of the team.

Our practice uses Gentu practice management software. Experience with this software should be mentioned in your application.

Applications

To apply, please send your resume with a cover letter telling us why you’d be the perfect person to join our team to shin.sakata@gmail.com

Due to the large volume of applicants, you will only be contacted if you have progressed through to an interview.