About The Role

We are looking for a customer service pro to start immediately.

Our LocalAg app / e-commerce system, launched in January, is taking off and we have immediate need for someone who loves to interact with people and can handle chat, phone and email enquiries to a high level and with a country smile. The ideal person will be able to learn the system very quickly and will love solving customer problems.

What you'll be doing

Working predominately Monday-Friday 8.30 am to 2.30 pm

Backing up the existing team with enquiries, chats, emails, phone calls, etc

Responding promptly and courteously to incoming phone, chat and email enquiries from clients

Providing detailed product and service information to customers

Maintaining accurate client records and data entry

Identifying and escalating any issues or concerns to ensure a positive customer experience

Supporting the broader team with administrative tasks as required

What we're looking for

Ability to learn computer systems very quickly

Someone who loves talking on the phone, because that's what our farmer clients love to do.

A passion for a client service and solving problems

Strong organisational and multitasking abilities, with attention to detail

Proficiency in using computer systems and office software, desirable to have experience with CRM tools

An efficient team player with a positive, can-do attitude and the willingness to go the extra mile for our clients

What we offer

At Feed Central's LocalAg, we pride ourselves on creating a supportive and inclusive work environment. We expect work hours to be Monday-Friday 8:30am to 2.30 pm, based in our Charlton office, or other hours following discussion. This position may become permanent full or permanent part time over time, but this is not a firm requirement. We are also very open to typical casual style hours and job sharing for the right candidate, so if you are excited by this role please apply so we can chat about your specific requirements, hours etc.

About us

Feed Central is a leading supplier of high-quality animal feeds and agricultural products to customers across regional Queensland. With a strong focus on customer service and innovation, we are committed to providing our clients with reliable, tailored solutions to support the success of their farming operations. Join our team and be a part of our continued growth and success.

Apply now to become our next Client Service (Phone and Online) superstar!