About LiveMine

At LiveMine we are focused on building software that our customers love. We work with the world’s largest mining companies to provide expertly crafted software that we are proud of. We are seeking a Customer Success Manager to join us in a newly created and exciting role to help shape the future of our brand. You will be a part of a passionate high performing team, with a large number of upcoming projects to work on in an ever-evolving environment.

About the Role
This is a customer-facing role ideal for someone who loves solving problems, building genuine relationships, and occasionally getting their boots dirty.

You’ll support our clients after go-live, help roll out new features, deliver training, and be a key driver of customer success. You’ll be the go-to for questions, feedback, and support—acting as the bridge between our users and internal teams.

What You’ll Be Doing

Build and maintain strong relationships with site champions and stakeholders

Lead regular check-ins (remote and on-site) to drive customer success and proactively address issues

Own the change management of product updates and champion the adoption of new features

Help deliver training sessions to boost user confidence and system uptake

Coordinate and attend site visits for audits, training, and implementations (some travel required)

Provide expert remote support and resolve client issues through our ticketing system

Develop and maintain online training resources to support scalable learning

Act as the voice of the customer, sharing insights and feedback with product and engineering

Lead initiatives to resolve support issues and enhance internal processes

Take ownership of customer satisfaction metrics and advocate for continuous improvement

What We’re Looking For

A strong communicator who works well with both operations personnel and technical teams

Proactive and organised, with a knack for building trust

Happy to travel to regional and remote mine sites on occasion

Experience in mining, SaaS, training or support is a bonus, but not a dealbreaker

We value potential just as much as experience - if you’re keen to learn, we’re keen to meet you!

Why Join Us

Flexible hours and location (work from our Perth office or remotely)

Impactful work with a real-world user base

Tight-knit, high-performing team

Opportunity to shape the future of a fast-growing platform

Supportive company culture that values your input

Not ticking every box? That’s okay! If this sounds like you, we’d love to hear from you.