Our client, a well-established and forward-thinking multinational organisation, is seeking an experienced Customer Service Coordinator who’s passionate about building a long-term career.

This is a fantastic opportunity to join a growing team and play a key role in supporting customers and internal departments across Australia and New Zealand.

We’re looking for a motivated and proactive individual who thrives in a fast-paced environment and embraces new challenges. You’ll bring strong communication and problem-solving skills, along with a desire to grow and make a positive impact.

What’s in it for you?

• A diverse and rewarding role with plenty of variety
• Join a dynamic, innovative, and people-focused organisation
• Parking on site: Office Location Yennora
• Competitive salary of up $65K - $75K + super depending on experience
• Long-term career development and learning opportunities
• A positive, inclusive, and collaborative work culture
• Staff discounts on products + additional retail perks
• Discounted health insurance
• Birthday leave + volunteer leave
• Insurance cover for ANZ Super
• Free annual flu shots
• Access to Employee Assistance Program (EAP)
• CommBank workplace banking benefits

In this role you will be responsible for:

• Reviewing and approving service jobs, validating claims and prioritising urgent requests
• Monitoring open jobs to ensure service level targets and contractual agreements are consistently met
• Building and maintaining strong relationships with key stakeholders while upholding high performance standards
• Investigating and resolving customer complaints in a timely and effective manner
• Preparing and presenting monthly reports on warranty repairs, service performance, and customer satisfaction metrics
• Responding to technical inquiries, collaborating with cross-functional teams as necessary
• Performing general administrative duties as required

To be successful in this role you will need:

• Previous experience in customer support or technical support role
• Highly proficient with computers and technology, with a proven ability to quickly learn and adapt to new software systems
• Excellent teamwork, communication, and interpersonal skills.
• Highly organised, efficient, and detail-oriented approach.
• Ability to think critically and take initiative in a fast-paced environment.

If this role sparks an interest please do not delay APPLY now and send your resume to [email protected]