Lead. Motivate. Excel.

We are seeking a dynamic and results-driven Operations Manager to join our team.

At The Hills Club we pride ourselves on our strong community presence and commitment to providing exceptional experiences for our members and guests. Located in the heart of Baulkham Hills we offer our 6,500 members excellent facilities including 2 bars, an in-house restaurant, Gaming (55 EGMs), Tab & Keno, 2 & 1/2 bowling greens and an outdoor dining area.

The Operations Manager is responsible for overseeing a team of 45 staff across all facets of the venue. The ideal candidate will have a strong background in beverage management, gaming operations, systems, compliance, and team leadership.

About the role

Reporting directly to the General Manager, this hands-on role is responsible for the day-to-day operations of the club, ensuring exceptional service delivery, operational efficiency and compliance with all relevant legislation. You'll oversee frontline teams across food & beverage, gaming, events and facility management, driving a culture of excellence and accountability.

Key Responsibilities:

Lead and support Duty Managers and frontline staff

Maintain and improve operational systems and service standards

Ensure compliance with licensing, gaming (including harm minimisation policies) and WHS regulations

Develop and implement operational strategies to drive member satisfaction and business growth

Collaborate on budgeting, rostering and performance reporting

Foster a positive customer-focused team environment

Beverage management, developing positive relationships with beverage suppliers

Financial and administrative support including daily and monthly reconciliations

Overseeing member Communications & Marketing

About You.

You will have:

At least 3 years of proven leadership experience in a hospitality or club management environment

A proven experience in beverage and gaming management

A strong understanding of Liquor & Gaming regulations NSW

Excellent interpersonal, organisational and problem-solving skills

Proficiency in using relevant software systems

The ability to lead and motivate diverse teams

The ability to work flexible hours across days, nights, weekends

Current RSA, RCG & aRCG certifications

Why Join us?

Competitive salary package (above award)

Supportive management team and Board

Opportunity to make a genuine impact in a respected community club

Career growth and professional development opportunities

Free parking & meals whilst on duty

If you are a proactive leader with a passion for operations and a commitment to excellence, we would love to hear from you. Apply now to join our dedicated team at The Hills Club.

Application Process

Please submit your resume and cover letter outlining your suitability for this role to [email protected] Applications close on .

The Hills Club is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.