Operations Manager – Broadbeach Bowls Club
Location: Broadbeach, Gold Coast
Work Type: Full-time
Industry: Hospitality, Sports & Recreation, Management

About Us:
Broadbeach Bowls Club is one of Australia's premier bowls destinations, located in the heart of the vibrant Gold Coast. Known for hosting international tournaments, welcoming local and visiting members, and offering top-tier dining and entertainment experiences, we pride ourselves on excellence, community, and innovation. As we continue to grow and evolve, we're looking for an experienced and dynamic Operations Manager to lead our team into the future.

About the Role:
Reporting directly to the General Manager, the Operations Manager is responsible for overseeing the day-to-day operations across all areas of the club — including bowls, hospitality, events, and customer service. This leadership role requires a proactive, hands-on manager who can inspire teams, drive service excellence, and contribute to strategic planning and business development.

Key Responsibilities:

· Oversee daily club operations, ensuring exceptional service standards across all departments.

· Manage all operational aspects of the Club with a focus on the gaming floor, bar, food & beverage, and member services.

· Lead, coach, and manage department managers and staff to achieve operational goals.

· Drive gaming performance through effective floor management, promotional strategies, player engagement, and service excellence.

· Implement and monitor procedures to improve efficiency, service delivery, and member satisfaction.

· Oversee rostering, labour management, cash handling procedures, and asset security.

· Monitor and report on key operational KPIs, including gaming revenue, machine performance, and customer satisfaction.

· Support marketing and promotional activities to enhance visitation, gaming turnover, and loyalty program engagement.

· Ensure compliance with workplace health and safety, liquor licensing, and club industry regulations.

· Assist in business planning, budgeting, and operational improvement projects as part of the senior leadership team.

· Act as a positive ambassador for the Club, building strong relationships with members, guests, and stakeholders.

About You:

· Proven experience in a senior operational management role within a licensed club, gaming venue, or hospitality environment.

· Strong understanding of gaming operations, including gaming machine compliance, reporting, and customer service best practices.

· Commercial acumen with the ability to drive financial outcomes and operational efficiencies.

· Highly developed leadership, communication, and people management skills.

· Sound knowledge of industry legislation including Liquor, Gaming, and Workplace Health & Safety.

· Ability to work flexibly across a 7-day roster including evenings, weekends, and public holidays.

· RSA, RSG, and RMLV certificates essential.

· Relevant qualifications in Business Management, Hospitality Management, or similar (highly regarded).

What We Offer:

· An opportunity to lead operations at one of Australia’s premier club venues.

· Competitive salary package including performance incentives.

· A professional, collaborative, and supportive working environment.

· Access to further professional development and career progression opportunities.

How to Apply:
Submit your CV and a detailed cover letter outlining your operational and gaming management experience via the ‘Apply Now’ button.