Client Service & Collections Officer | North Sydney

We’re partnering with a well-established, independent Australian business based in North Sydney, renowned for its expertise in asset and equipment finance. Specialising in helping businesses fund key assets such as IT equipment, vehicles, and office fit-outs, this organisation is in an exciting phase of growth and is expanding its client service and collections team.

This is a phone-based position, focusing on building strong B2B client relationships while ensuring timely payments. It’s a service-led collections role where you’ll engage with B2B clients through friendly reminders and check-ins, prioritising relationship management over hard collections.

Requirements:

• You’ll be the first point of contact for client queries, offering friendly and prompt support via email and phone.
• You’ll reach out to clients with overdue accounts, helping them stay on track while maintaining positive relationships.
• You’ll keep customer accounts up to date, ensuring all records are accurate and organised.
• You’ll provide weekly updates on arrears, helping the team stay informed and proactive.
• You’ll build ongoing relationships with both internal colleagues and external clients, contributing to a smooth and collaborative working environment.

Experience Required:

• Previous experience in collections or hardship roles.
• Excellent communication skills, with a professional and confident approach to phone-based interactions.
• A positive attitude, strong work ethic, and excellent attention to detail.

This is a fantastic opportunity for someone looking to join a close-knit, supportive team and build a long-term career in a stable, growing business. The role offers a great balance of client service and collections, with a focus on relationship-building and delivering positive outcomes.

Finer Details:

• Full-time, permanent role.
• North Sydney location with hybrid flexibility once training is complete.
• Competitive salary: $75,000–$80,000 + Super + Quarterly Bonus.
• Excellent support and career development opportunities.

If you're looking for a role where you can make a genuine impact, apply today by sending your CV to [email protected] for a confidential chat.