Are you ready to use your experience in the aged care sector to empower all families to find the right care for their loved ones and drive real change and growth?

Are you someone who knows how to build connections, attract clients, and drive sustainable business growth in the care and support services industry.

We’re on the hunt for Operations and Business Development Manager who’s passionate, proactive, and strategic — someone who can lead the day-to-day and strategic operations of our business and shape our service excellence, drive team performance, and uphold our commitment to dignity, autonomy, and cultural inclusion for every client.

About the Role

This is a hands-on, client-facing role focused on attracting new clients and expanding our reach in aged care. You’ll lead strategy, outreach, and stakeholder engagement efforts to increase referrals and job flow. You will provide leadership to a growing team focusing on client outcomes, quality, standards, growth, and performance of our in-home care services across Australia. This role would suit someone who has the drive and commitment to take our client focussed aged care programs to the next level.

To be successful in the role, you must be able to:

Develop and execute growth strategies in line with business goals

Build and nurture relationships with referral sources, case managers, coordinators, and providers

Generate new leads and attract jobs through networking, marketing, and direct outreach Grow sales and develop our business

Source new clients and customise our services to meet their needs

Create and maintain excellent relationships with existing customers

Prepare and conduct presentations to key clients/contacts/interested parties

Proactively following leads through to closure of the sale

Establish and maintain relationships with key internal & external stakeholders

Create a strategic approach in identifying new opportunities and solutions

Attend industry trade shows, conferences and expo's & be available to travel when required

Implement local business development strategies that contribute to the positive and sustainable growth and diversification

Lead and integrate daily operations, workforce management, client services, compliance and continuous improvement.

Oversee all functions aligned with the Aged Care Quality Standards (ACQS) and maintain strong Star Ratings performance.

Partner with the Clinical Care Coordinator to ensure excellence in clinical care, medication safety, and client well-being

Monitor occupancy, optimise HCP funding, and support financial sustainability in collaboration with the Finance Manager.

Ensure high-performing teams through effective leadership, recruitment, training, and performance development.

Drive a positive, respectful, and inclusive organisational culture rooted in Gratitude’s philosophy of care

Support strategic projects, quality systems, infection control, audit readiness, and regulatory engagement

Provide coaching, support and advice on complex client needs, service delivery issues and critical incident response

Drive change and a culture of continuous improvement within teams

Maintain and develop positive and professional working relationships with key stakeholders and partners

About you:

A Registered Nurse with Operations Manager experience.

Experience in a senior operations management role with demonstrated knowledge of contemporary operational practices and frameworks (highly desirable).

Experience in the Aged Care industry and familiarity with the Aged Care regulatory framework is (essential).

Knowledge and application of the AN-ACC is desirable.

Demonstrated experience and understanding of quality standards and accreditation.

Demonstrated experience to effectively manage and implement change to achieve organisational objectives.

Excellent people management and interpersonal skills with the demonstrated ability to coach, inspire and mentor staff.

Strong planning, time management and organisational skills with the ability to prioritise and lead projects.

High level interpersonal, written, presentation and negotiation skills including ability to liaise and negotiate with key stakeholders.

Strong attention to detail.

Financial acumen.

Strategic and operational competence.

What We Offer:

Diverse role with opportunity to grow business and see success

A meaningful leadership role where you directly influence care quality and client outcomes

Join a sector focussed on growth and positive outcomes for older Australians

Permanent, full-time employment in Gratitude

Supportive onboarding, leadership mentoring, and professional development

Proudly being part of a business that values Respect, Responsibility, Community, and Spirit

A culturally rich, community-focused environment where your values will shine