Quest on Franklin is a 4.5 star self-rated 117 room apartment hotel located in the heart of Adelaide CBD.

Quest on Franklin is now seeking a committed, loyal and friendly Guest Services Agent to join our Front Office team on a casual basis with regular hours. A minimum of 15 hours per week will be offered, with the opportunity to pick up additional hours during busy and leave periods. The successful candidate once trained will work autonomously.

Our team is built on trust and respect so the only necessity is a good attitude, willingness to learn and a friendly personality! Previous customer service experience is preferred, however hotel experience is not essential.

Guest Services Agent requires:

Personalised customer service on a busy reception desk

Reservation handling

Excellent communication

Guest experience focus

Interpersonal & time management skills

Excellent personal presentation

Punctuality and reliability a must

Working autonomously

Tasks include but not limited to:

Check in/Check out guests

In-house guest safety & security

Taking & handling guest enquiries

Guest relations & complaint handling

Reservations

Managing a switchboard

Administration

Account reconciliation

Using RMS property management system

What we can offer you:

Full Uniform

Professional induction & ongoing development training

Career opportunities through Australia & NZ

Discounted accommodation rates across the country

The successful applicant must be available to work a minimum of 15+ hours per week on a rotating roster.

**Shifts are a combination of 7am-3pm & 3pm-11pm across weekdays, weekends and public holidays. Some mid shifts also available.

**Candidates MUST be a available Monday’s, remaining days flexible. A competitive hourly rate will be offered.

Applications must include a cover letter and resume. Only suitable applicants will be contacted for an interview.

Applicants must have the right to work in Australia.

To apply, click "APPLY NOW".

Applications close Friday 16 May 2025.