HOTEL GUEST SERVICES AGENT – Casual or full-time position

Please include a cover letter tailored for this role at Quest and outline whether you are applying for a casual or full-time role.

This role would be mostly made up of PM shifts from 2.30pm to 10.30pm with the occasional AM shift from 6.30am to 02.30pm.

There is a requirement to work weekends within the fortnightly roster.

Quest Bundoora is welcoming new locals! Quest Apartment Hotels is the largest and fastest growing apartment hotel operator in Australasia with more than 170 franchised properties across Australia, New Zealand, United Kingdom and Fiji. With a 30 year history, Quest leads the market in providing accommodation solutions for the extended stay corporate traveller among Australia's top 500 corporates.

Quest Bundoora is a 78-room property located in Melbourne’s vibrant north. The property opened in 2012 and has earnt a reputation of providing exceptional customer service to its diverse corporate customer base.

At Quest Bundoora, we’re on the lookout for a new HOTEL GUEST SERVICES AGENT to join our team on a casual or full-time basis, working up to 38 hours per week. Each shift is 8 hours.

The Role

Involves all aspects of Front Office reception, including delivering effortless guest experiences, providing friendly, personalised customer service in responding to accommodation enquiries, promoting the business to achieve accommodation sales, processing reservations and ensuring full and accurate data capture, assisting corporate and leisure guests (eg check in, explaining hotel facilities and location, check out), and ensuring the smooth running of the reception desk.

The Ideal Candidate

Will demonstrate a passion for customer service and ensuring a positive experience for all guests, strong skills in promoting and selling accommodation services and facilities, excellent communication, interpersonal and time management skills, experience with front office booking systems, a keen eye for detail, high standards of personal presentation, and a highly team orientated ethos.

Previous front office reception experience in a hospitality, travel or tourism environment would be highly regarded, as would other types of customer facing roles e.g. retail.

The successful applicant must be available to work shifts, weekends and public holidays, and have entitlements to work in Australia.

The Opportunity

The role presents a great opportunity to work with a dynamic and energetic team under the banner of the highly successful and established Quest brand.

Terrific working conditions are on offer, including provision of a corporate uniform, staff, family and friends rates for leisure accommodation with Quest nationally and opportunities to participate in any number of events and learning and development activities.