About us

Best Western Plus Hotel Stellar is a multi-award winning four-star hotel located in the Sydney CBD. We specialize in spacious studio apartments that are thoughtfully designed with kitchenettes. Lovers of the coffee bean enjoy barista made specialties in our lobby café whilst spoiling their taste buds with artisan baked goods, fine wines and daily specials.

The Job

We are currently looking for a Night Auditor / Guest Services Agent to join our friendly team. You must be available to work at least one Night Audit shift per week starting at 11pm and finishing at 7am. Two Guest Services Agent shifts per week starting from 07am until 03pm or 03pm until 11pm are also on offer. You can expect to work a minimum of 23 hours per week that may include weekends and public holidays on a rotating roster. This is a great opportunity to take your hospitality and hotel skills to the next level in a supportive and friendly environment.

Qualifications & experience

A welcoming smile with personality. You need to authentically enjoy working with customers as you are the face of our business.

Great personal presentation. It is important for us that we provide a memorable and positive experience to all our guests.

The ability to communicate with a diverse range of people in a professional manner. The ability to initiate contact and build rapport easily with all our guests and stakeholders is essential.

Excellent written and spoken communication skills, including outstanding phone manner is essential.

At least one year of experience in hotel reception using Protel Air or a similar operating system.

Work closely with a small team of guest service professionals to ensure our guests enjoy their stay to the fullest

Flexibility to work across a full rotating roster - including early mornings, evenings, at least one Night Audit shift and weekends.

Completed Responsible Service of Alcohol or willingness to complete course.

Tasks & responsibilities

Answer, record, and process all guest calls, reservations, emails, requests, questions, or concerns.

Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.

Coordinate with Housekeeping to track readiness of rooms for check-in.

Communicate parking procedures to guests and assist guests to the car park garage.

Supply guests with directions and information regarding property and local areas of interest.

Process all payment types such as room charges, cash, checks, debit, or credit.

Process all check-outs including resolving any late and disputed charges.

Run daily reports on number of arrivals/ departures and ensure reports are accurate.

Process Night Audit and balance hotel transactions.

Identify and report any special requests.

Light cleaning/tidiness of common areas.

Pour and serve drinks to guests.

Benefits

Great work environment with supportive training and management focus.

Uniform provided as well as uniform dry cleaning.

Hotel and Cafe staff discounts.

Earn Gift Cards through Best Western Innsider program to use at retailers such as Myer, Coles, JB Hi-Fi, David Jones,etc.

Access to discounted hotel accommodation at Best Western hotels worldwide.