The Body Shop Australia is currently recruiting for a Store Managers for various locations across Adelaide. You’ll be an inspirational leader with enthusiasm for our brand and believe in the way we do business. With beauty retail expertise that is second to none, you will drive the store and the team deliver retail excellence, strong sales results, and engaging customer experience. One of the positions (ideally Westlakes) will also be considered to be our Cluster Manager for all stores across Adelaide

Current Salaries Based on Store Grading:

Store Manager Westlakes: $64,500 + super

Store Manager Colonnades: $62,500 + super

(please note that our salaries above are based on store grading are currently under review with increases projected to take place from July 2025)

Cluster Manager: $74,000 + super

Your role in a nutshell:

Store Manager: To be an inspirational leader with enthusiasm for our brand and believe in the way we do business. With beauty retail expertise that is second to none, you will drive the store and the team to deliver retail excellence, strong sales results and engaging customer experience.

Key duties of a store manager:

Customer Experience - We want someone who will shape a customer focused store experience by leading the team to drive customer engagement and bring the brand to life.

Performance - We’re looking for someone who will be able to control and meet sales and performance targets with outstanding planning and organising skills.

Operations - Our Store Managers need to have exceptional stock management skills, and the ability to monitor/manage change.

Expertise - Our Store Managers have to have full knowledge of the beauty market, our competitors and have passion and love for our products!

Teamwork and People Management - Our Store Managers are outstanding communicators and are confident in managing a team in accordance with the store's needs. They are flexible and responsible role models who successfully attract and retain people who reflect the brand.

Purpose Cluster Manager role:

To support a cluster of stores to achieve profitability through enhancing sales and managing costs effectively. The cluster manager will build effective relationships with their store cluster whilst working closely with their State Manager. Support and guidance to enact the company objectives will be provided by their State Manager, to whom they will report to. All stores within the cluster will report directly into the cluster manager for daily/ weekly support. The cluster manager will be responsible for the daily/ weekly and monthly management of each store within their cluster, working collaboratively with their store managers. The role will be a hybrid of working in the home store and in the field for store visits as well as administrative responsibilities. This will entail spending 3 days a fortnight on store visits in the field. To support them in this role, the team in their home store will be supported and upskilled to operate effectively while they are out of store.

Cluster Manager Key Job Accountabilities:

On the direction of the SA/WA State Manager (based in Perth):

Supporting Store Managers with all daily, weekly, and monthly processes as the first point of contact

Achieving sales and KPI benchmarks across the cluster

Ensuring all stores are within wage budgets.

Manage recruitment needs interview, hiring and induction training requirements for any roles outside of the store manager responsibility in conjunction with the state manager for management roles.

Providing feedback, coaching and action plans on store visits and coaching calls weekly

Ensure stores’ compliance with service framework, visual merchandising standards, inventory management and all company policies and procedures.

Review weekly store reports and provide feedback to State Manager / Stores.

Provide customer feedback and feature and VM feedback to the State Manager.

Weekly administrative tasks to ensure cluster are across all National and State based projects and tasks.

Cluster Manager Working Relationships & Interfaces

State Manager and Store Managers within State Manager’s region.

Benefits

Regular working hours

Generous staff discount

Incentives for meeting KPI and store targets

Service rewards for loyal employees

Up to 3 Kindness Days per calendar year to volunteer at any charity or voluntary organisation

Time in Lieu policy

Learning and Development Program

What we look for

Confident in meeting sales and performance targets

Outstanding planning and organising skills

Experience of using data provided to make sound commercial and business decisions

Ability to work collaboratively within a feedback culture

Team coaching and development

Outstanding communication and operational skills

Leadership skills to achieve personal and business success.

Flexibility to work across Sunday to Saturday is required.

Experience in retail and people leadership is preferred

Cluster Manager Requirements

Experience:

· A Senior Store Manager with proven leadership skills across all facets of the business including strong leadership, people development, commercial acumen, and all financial and operational procedures.

Competencies required:

Extensive knowledge of store product

Champions the company values

Confident in carrying out The Body Shop policies and procedures including but not limited to recruitment/onboarding via TBS connect, stock takes, inventory handling, visual merchandising, OHS standards and other retail operations.

A passion for people development and can build relationships with store managers and wider retail teams to maximize individual and store performance.

Diversity Statement

At The Body Shop, we firmly believe that equality is a human right and that all people should have an equal opportunity to pursue their dreams and aspirations. We are committed to attracting, developing, and retaining the very best people by offering a creative and inclusive workplace where talent is recognized. We value diversity and consider all applicants for employment without regard to race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status or disability status. We are proud to have a number of different active employee inclusion networks that serve not just as catalysts for change, but also to build a spirit of diversity, equality, inclusivity, and provide safe supportive spaces for engagement and solidarity for members of these communities. The Body Shop is also committed to providing access, equal opportunity, and reasonable accommodations for individuals with disabilities in employment, its services, programs and activities. To request a reasonable accommodation, please let us know in your application.