Veale Auto Parts is seeking a dedicated and experienced Assistant Store Manager to join our team in Kenwick. The Assistant Store Manager will play a crucial role in supporting the Store Manager in various aspects of store operations, including staff management, customer service, inventory management, and administration. This hands-on role requires strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer service.

Responsibilities:

• Support the Store Manager in day-to-day operations, including staff management, store presentation, and stock management.
• Coach and train team members to ensure high levels of performance and customer service.
• Maintain and monitor store inventory levels to ensure product availability.
• Ensure the store is clean, safe, and presentable for customers at all times.
• Provide assistance to customers as necessary, especially during busy periods.
• Conduct regular audits of the store to ensure compliance with company standards.
• Process sales transactions when necessary and generate daily sales reports.

General Company Policy:

• Adhere to company policies and procedures, including clocking in/out, dress code, and confidentiality agreements.
• Provide excellent customer service and maintain a friendly and professional demeanor at all times.
• Notify management of any absences or issues in a timely manner.
• Maintain a clean and organised workspace and assist with housekeeping tasks as needed.
• Ensure compliance with all road rules and vehicle maintenance policies when using company vehicles.

Duties:

• Respond promptly and professionally to customer inquiries and sales opportunities.
• Ensure showroom levels are maintained and items are stocked appropriately.
• Monitor delivery requirements and ensure accuracy levels are maintained.
• Become proficient in banking and store operating procedures.
• Report any issues or feedback to the Store Manager.
• Assist with stock management, including buy-ins, stock transfers, and returns.
• Ensure all stock is accounted for and in saleable condition.
• Maintain cleanliness and organisation of the store at all times.

People & Team:

• Foster a professional image to fellow employees, customers, and the community.
• Assist with training and development of staff.
• Monitor staff performance levels and assist with performance reviews.

Job Specifications:

Qualifications:

• No formal qualifications required.

Knowledge:

• Knowledge of the motor vehicle sector is highly desirable.
• Deep knowledge of selling, sales strategy, and incentives.

Experience:

• Previous experience in retail management or customer service roles is essential.

If you are a motivated individual with a passion for delivering excellent customer service and supporting a dynamic team, we encourage you to apply for this exciting opportunity. Veale Auto Parts offers competitive compensation and opportunities for career growth. Join us in providing top-quality products and service to our valued customers. Apply now!

To apply, please submit your resume and cover letter to [email protected] or hit ‘apply now’