Client Service Representative

Location: St George Vets, Kogarah

Position: Full-Time Client Service Representative

Hours: Monday – Friday 8:00 am-4:00 pm

About Us:

At St George Vets, we are dedicated to providing exceptional care for pets and outstanding service to our clients. Our team is passionate about animals and committed to ensuring every visit is a positive experience. We are looking for a compassionate and organized Client Service Representative to join our team and help us continue to deliver top-notch care.

Job Description:

As a Client Service Representative, you will be the first point of contact for our clients and their beloved pets. Your role plays a vital part in ensuring our clients and their pets feel welcomed, informed, and supported throughout their visit. Your role will involve managing the front desk, handling appointments, and providing exceptional customer service. You will work closely with our veterinary team to ensure smooth daily operations and create a welcoming environment for our clients.

This role is primarily based at our Kogarah hospital, with regular shifts at our Carlton hospital every Monday.

Key Responsibilities:

Greet clients and their pets with warmth and professionalism.

Manage appointment scheduling and coordinate with the veterinary team.

Answer phone calls, respond to inquiries, and provide information on our services.

Handle client check-ins and check-outs, process payments, and maintain accurate records.

Manage electronic and paper files, ensuring confidentiality and accuracy.

Assist with general office tasks, including filing and data entry.

Address client concerns and provide support in a friendly and efficient manner.

Maintain a clean and organized reception area.

Qualifications:

Fluency in Mandarin and/or Cantonese is essential for this role to ensure effective communication with our client base.

Exceptional customer service skills required. Experience in the veterinary industry is strongly preferred.

Excellent communication and interpersonal skills.

Strong organizational abilities and attention to detail.

Ability to multitask and work effectively in a fast-paced environment.

Compassionate and empathetic attitude towards pets and their owners.

Proficiency in basic computer applications and office equipment.

Ability to handle sensitive information with confidentiality.

Experience with WeChat is highly desirable to assist with client communication, but not essential.

Why Join Us?

Prime Location: Situated in South Eastern Sydney, our practice is just a 10-minute drive from the beach and 15 minutes from the airport. Enjoy a perfect work-life balance with easy access to beautiful surroundings.

Supportive Environment: We pride ourselves on creating a welcoming atmosphere for our staff. Our team is here to support your growth and provide development opportunities.

Valued Expertise: Your skills and experience are crucial to our daily operations. We actively involve our Client Service Representatives in shaping our patient interactions and maintaining the highest standards of customer service.

Commitment to Excellence: We are dedicated to delivering exceptional care with compassion and professionalism, ensuring that both our clients and their pets receive the best possible service.

Work-Life Balance: Enjoy a standard 38-hour work week with no after-hours commitments, on-call duties or weekends.

Community Focus: As part of our team, you’ll not only be contributing to the care of pets but also supporting our community outreach efforts, working with rescue groups, and helping animals in need. Your role will be key in supporting these important community efforts.

What We Offer:

Professional Growth: Experience a supportive and empowering work environment that encourages both personal and professional development. Your growth contributes to the stability and excellence of our team and client interactions.

Immediate Start: We are ready to welcome the right candidate to join our team right away.

Above Award Wage: Enjoy a competitive salary that recognizes and rewards your skills and dedication.

Ongoing Training and Development: Benefit from continuous learning opportunities to enhance your skills and stay updated with the latest in customer service and veterinary support.

Supportive Work Environment: Work in a friendly and collaborative atmosphere where your contributions are valued and appreciated.

Discounts: Enjoy great discounts on veterinary services, pet food, and products for your pets.

Team Perks: Enjoy complimentary snacks, drinks, and other essentials—we’ve got the little things covered so you can feel comfortable, supported, and fueled throughout the day. Plus, we love celebrating our team, so don’t be surprised if your birthday comes with a sweet treat and a little something extra!

How to Apply:

We’re excited to hear from passionate individuals who share our dedication to outstanding customer service and animal care! If you’re a dedicated individual with a passion for people and animals and a commitment to delivering outstanding customer service, we’d love to hear from you! Please send your resume and a cover letter outlining your relevant experience to our Practice Manager at [email protected].

Only candidates selected to move forward will be contacted. Those candidates will be contacted for a brief phone interview as the first step of the hiring process.

Join us at St George Vets and be a part of a team that makes a difference every day!