About the role

As a Customer Service Representative at KFC Roofing Supplies Pty Ltd, you will be the face of our business, providing exceptional customer service to support our valued customers. In this full-time role based in Matraville, NSW, you will be responsible for handling inquiries, processing orders, and ensuring a positive customer experience.

What you'll be doing

Respond to customer inquiries via phone, email, and in-person interactions

Process customer orders accurately and efficiently

Provide information about our products and services to help customers make informed decisions

Handle customer complaints and concerns with empathy and professionalism

Maintain detailed records of customer interactions and order information

Collaborate with other teams to ensure seamless customer service delivery

Contribute to the continuous improvement of our customer service processes

What we're looking for

Previous experience in a customer-facing role, preferably in the roofing or construction industry

Strong communication and interpersonal skills, with the ability to build rapport with customers

Excellent problem-solving and critical thinking skills to resolve customer inquiries

Proficiency in using computer systems and software to process customer information

A commitment to providing outstanding customer service and a genuine desire to help others

Flexibility to work in a fast-paced environment and adapt to changing customer needs

What we offer

At KFC Roofing Supplies Pty Ltd, we are committed to creating a positive and supportive work environment for our employees. We offer competitive salaries, opportunities for career development, and a range of employee benefits, including:

Comprehensive training and ongoing professional development

Opportunities for career advancement within the company

A collaborative and friendly team culture

About us

KFC Roofing Supplies Pty Ltd is a leading provider of high-quality roofing materials and solutions to the construction industry. With over 20 years of experience, we pride ourselves on our exceptional customer service, innovative products, and commitment to sustainability. Join our team and be a part of our continued success.

Apply now to become our next Customer Service Representative at KFC Roofing Supplies Pty Ltd.