Location: South Yarra, VIC | Full-Time

Industry: Marketing, Merchandise & Branding

Do you thrive in a fast-paced, customer-focused sales environment?

Are you ready to grow with a bold, ambitious company redefining how brands engage through merchandise?

Good Things, one of Australia’s fastest-growing branded merchandise companies, is on the hunt for an Inbound Sales Representative to help take our success to the next level. Based in our vibrant South Yarra office, this role is ideal for someone with a drive to deliver exceptional service, close inbound leads, and play a key part in our mission to become the #1 Branded product business in Australia and reinvent the way branded products are sourced and ordered.

The Role

To ensure the accurate and timely delivery of all customer orders, maintaining constant contact with stakeholders including the client and suppliers whilst overseeing multiple productions of sample and bulk orders and managing multiple simultaneous jobs.

What You’ll Be Doing

Responding to inbound enquiries and delivering exceptional customer service via phone and email

Accurately preparing tailored quotes and following up to convert opportunities into orders

Managing the full sales process — from quote to invoice to production coordination

Qualifying leads and escalating larger opportunities to our senior sales team

Collaborating with Account Managers, Suppliers, and Production Teams

Maintaining CRM data and ensuring smooth order progression

Asking the right questions to deepen client relationships and grow our pipeline

We’re Looking For Someone Who

Has 1–2 years’ experience in inbound sales, customer service, or a similar support role

Communicates clearly and confidently — both written and verbal

Is detail-driven, organised, and thrives under pressure

Builds genuine relationships and consistently puts the customer first

Has strong admin skills — you’re as comfortable creating a quote as you are updating a CRM

Works well independently and in a collaborative team environment

Bonus: Experience in branded merchandise, promotional products, or marketing services

Has a valid driver’s licence and access to a vehicle (travel costs reimbursed as per policy)

Why Join Good Things?

Be part of a fast-growing, values-led company redefining its industry

Work from our South Yarra office surrounded by cafes, transport, and an energetic team

Competitive salary + bonus structure

Clear path for growth and personal development

Learn directly from leadership, take ownership, and make an impact from day one

Regular team events, wellness perks, and a culture of celebration

Our Core Values are key to our success – (We Live by These)

Stay Hungry - We’re driven and hungry: Hungry to learn, hungry to earn and hungry to WIN!

Humbly Confident - We’re the perfect blend of both humility and self belief and always trust the process

Expect Excellence - We have incredibly high standards in everything we do. If we’re not yet world class, we’re working on it.

Trust the Process - We put the company first and trust that personal reward will follow. In doing so we treat company resources like our own. We do whatever it takes.

Always Growing - If we’re not growing, we’re going backward. To win, we need to always be moving forward: Champions Do Extra.

There is a great opportunity to grow within our organisation with a big emphasis on employee development and internal promotion.

If you're looking for an opportunity to make your mark and bring your expertise to the table with a business that will genuinely value it, we'd love to hear from you.