About the role

As a Passenger Communications Officer, you’ll play a key role in supporting the Customer Strategy and Communications branch by helping to develop and deliver timely, clear, and customer-focused information—particularly around service changes and disruptions. You’ll assist in creating communication plans, coordinating digital and print materials, and liaising with external agencies to ensure accurate public transport information is delivered across multiple channels.

In this dynamic role, you’ll also help manage website content, maintain up-to-date disruption notices, support digital projects, and contribute to marketing campaigns. You’ll evaluate communication effectiveness, assist with customer feedback responses, and coordinate the production and distribution of visual assets across the Transperth network. This is a great opportunity to be part of a fast-paced team that keeps passengers informed and engaged.

About You!

To excel in this role, you should demonstrate:

Strong skills in producing clear, engaging content across platforms; experienced in communication and advertising campaign development and evaluation.

Proficiency in Microsoft Office, with experience in web-based CMS platforms; familiarity with Photoshop, InDesign, and digital analytics tools is desirable.

Strong written and verbal communication skills with keen attention to detail; able to build relationships and resolve issues through sound analysis and research.

Highly organised with the ability to manage competing priorities; self-motivated and effective working both independently and in team settings.

About Us

The Public Transport Authority’s (PTA) vision is to be recognised as a leader in providing world-class public transport services and solutions. Our purpose is to provide safe, customer-focused, integrated, and efficient transport services that align with our core values.

At the PTA, we hold five core values dear: safety, respect, recognition, integrity, and sustainability. These values guide everything we do, ensuring a workplace where safety is paramount, respect is fundamental, achievements are celebrated, integrity is unwavering, and sustainability is integral to our mission.

As a fast-growing economy, Western Australia’s public transport system, under the PTA, is recognised as the best in Australia and one of the most efficient, clean, and safe networks globally. Rail transport plays a vital role in our continued success and growth, exemplified by our numerous projects such as METRONET, designed to meet the public’s needs and expectations. Moving millions of people requires the skill and commitment of a talented workforce, and at the PTA, we are dedicated to delivering on our vision and purpose while upholding our values every step of the way.

You can expect.

Opportunities to grow through personal development and career pathways

Health and Wellbeing programs including access to a free 24/7 onsite Gym

Subsidised Corporate Apparel and Spectacles

Supportive Team Environment

Opportunity to join our Social Club offering savings and benefits all year round.

There is currently one fixed term opportunity available to 30 June 2026 with the possibility of extension and/or permanency.

This is a pool recruitment process where suitable applicants will be placed in a pool for 12 months.

The PTA is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply.

Further Information

Please contact Gemma Pavlovic on (08) 9326 2696 for specific information about the role.

For more information about the PTA, please visit www.pta.wa.gov.au.

For technical difficulties, please contact the RAMS helpdesk at 1300 733 056 or email [email protected].

How to Apply

Applicants are requested to provide the following:

A comprehensive CV with two work related referees.

A written application (no more than 2 pages) outlining your experience, and addressing the Core Competencies, Communication and Interpersonal and Organisation Selection Criteria as per the JDF.

Applicants must apply online, using the ‘Apply’ button at the top of the screen. This will take you to the WA Jobs board www.jobs.wa.gov.au where you will need to follow the instructions listed on the advert. If not directed straight to the position, please key Position Number 33215 in the web search box.

Please note you will be required to complete the PTA Integrity and Qualification Consent Form and an Australian National Police Clearance should you become the recommended applicant through the recruitment process. Adverse outcomes of Integrity reviews and NPC’s will not necessarily disqualify an applicant from the selection process. All PTA positions are subject to ongoing integrity screening. Suitable applicants may also need to undertake a full and comprehensive medical assessment.

Closing Date - 5:00 pm, Friday 16 May 2025