About Us:
KBA Insurance Repairs is one of the largest builders focused on insurance repairs. We are engaged by the insurance company and work with all stakeholders collaboratively, to ensure seamless operations and a safe, cost effective and successful outcome for every project. This, together with our reputation for high quality, is what puts us ahead of other insurance repairers. Our company thrives on commitment and dedication to customer experience, during insurance repairs and throughout the claim life.

About the Role:
As a Desktop Assessor you will be responsible for reviewing assessors' works, assessing insurance claims, determining coverage, providing detailed repair scopes, submitting accurate quotes and estimates, giving feedback and support to help aid and upskill fellow workers. We have one position available and this role is based in our Cremorne Office.

Key Responsibilities:

Report and Scope reviews, Quality and Compliance checks

Follow up assessors on outstanding/overdue claims to ensure submissions meet KPI.

Conduct Virtual Assessments of insured properties to determine damage

Create detailed and accurate assessment reports, scopes of works and quotes on covered damage

Identify difference between insurance related damage and maintenance

Provide performance feedback, identify training needs, and facilitate implementation to the Assessing Team Leader

Work closely with the Repair Coordination team to offer support and advice

Provide advice on NCC, Australian Standards and contractual WHS requirements

Key Qualities:

Excellent communication and interpersonal skills

Professional presentation

Ability to provide a high level of customer service

Strong work ethic and highly motivated

Willingness to work with the team and constantly improve performance

A positive "can do" work ethic and willingness to work flexible hours and change routine from time to time

Ability to manage multiple and competing priorities

Required Experience:

Previous experience working as an Insurance Building Assessor

Be familiar with WHS practices, legislation and regulations

Computer literate with knowledge in the use of Outlook, Word and Excel.

Preferred Qualifications:

Previous trade background preferred

Current and Valid Driver's licence

Experience working with the Prime platform

What We Offer:

Competitive salary and benefits package.

Opportunities for career growth and professional development.

Supportive and inclusive team environment.

Office based role in Cremorne, Monday to Friday.