Vocational Training Services (VTS), a proud subsidiary of the Keystone Training Group (KTG), is one of three training providers under the KTG banner. With over 15 years of experience, VTS has been delivering high-quality training and assessment across the Perth metropolitan area and regional Western Australia, supported by a range of government-funded and fee-for-service programs.

Driven and supported by a Perth based team of engaging, motivated, and energized RTO professionals, we are looking for a Student Services & Site Support Officer who is excited to nurture an inclusive environment and who will add to the incredible culture of our team.

The Student Services and Site Support Officer role will be based at our newly opened training facility in Cannington with the key responsibilities being:

Supporting the team with general administrative duties including, scanning, photocopying, printing course materials, attendance documents and archiving.

Provide support to students from the start of their learning journey to the successful completion of their respective qualifications/skillsets.

Be the first point of contact for all students and visitors attending the training site and respond to inbound student and customer enquiries via phone, email and in person.

Enter with accuracy new student enrolments into our Student Management System (Wisenet) and follow up any outstanding documentation.

Conduct follow ups with internal and external stakeholders for any outstanding enrolment documents.

Work with external stakeholders to resolve any student reporting issues.

Make course confirmation calls to students and monitor and follow up on student absenteeism.

Prepare student welcome packs.

Maintain a clean, safe, and welcoming training site.

Maintain office equipment and replenishing of office supplies and program resources.

Skills & Experience

To be successful in this role, you MUST have:

The ability to work autonomously and unsupervised.

Experience with Microsoft office suite.

Good administration foundation.

Exceptional customer service skills.

High attention to detail, accuracy and diligence.

Effective communication and interpersonal skills.

Proactive approach to resolving queries and problems.

Can do attitude and willingness to go above and beyond.

Bonus points if you have:

Exposure to, and understanding of the RTO / VET sector.

What's on Offer:

VTS will provide both initial and ongoing on the job training and mentoring to ensure the successful candidate is able to hit the ground running.

Free onsite private parking.

Access to a Employee Assistance Program: Professional counselling and coaching for you and your immediate family.

Genuine career growth opportunities across the group of KTG owned RTO's.

If this sounds like the perfect role for you, APPLY now.

For more information about VTS visit our website https://vts-training.com.au