About ClubIT

ClubIT is a IT Company in beautiful Northern NSW, providing Managed IT Services, Consultancy, Enterprise Wireless, Business Communications and application development in highly specialised industries such as Aged Care and the Clubs and Gaming Industry.

We are a small, innovative and agile team, we are casual most of the time, but extremely professional when it's game face time.

ClubIT has a highly flexible work environment, while we have a workshop we don't mandate that employees get locked in there until 5pm everyday, we encourage flexibility, for us it's about the work, getting it done in the most professional and efficient manner possible.

Key Tasks and Responsibilities

- Answering the main phone line and setting up jobs in the ticket system or if it's an admin task, completing whatever task might be required such as taking payment over the phone for an invoice.

- Regularly communicating with clients via phone, email and our ticket system, providing them with an update on their job/ticket and onsite scheduling/appointments as necessary.

- Regularly communicating with partners to ensure both hardware (Phones, PCs, Servers etc) and services (Marketing, Telecommunications etc) are provided in a timely, efficient and cost-effective manner.

- Following up on various admin tasks throughout the day.

- Managing the schedules/calendars of the Consultants.

- Providing admin assistants to some of our ongoing internal projects which would typically involve, follow up calls, emails, basic data entry.

- Invoicing in xero accounting software and assistance with quote generation.

- Maintain existing CRM and PSA Records.

- Write up and complete regular email newsletters and other media for client communication and proactively source material for the newsletters.

All issues need to be resolved within a timely manner and 100% to the client’s satisfaction, our preference is always quality over quantity.

Key Criteria

• Work efficiently on your own.
• Meet all required client and project deadlines.
• Improve existing administrative processes through collaboration, research and experience
• Communicate regularly and effectively with other team members and clients when required.
• Autonomously develop ideas and work on ways to improve our clients systems.
• Good phone manner

The numbers (pay and hours)

This role is part time 3 days per week, rate is negotiable based on experience. Hours will start at 24 hours per week, with long term potential for more hours over time.

Ready to Apply?

Send us your CV, tell us a bit about yourself, experience, hobbies and how to get in contact with you and we'll be in touch.