Ebet is a leading gaming systems company that develops a range of networked system solutions for gaming and hospitality venues operating electronic gaming machines and loyalty systems. A company with true passion for the industry, Ebet supports customers across NSW and VIC and has an outstanding team of more than 70 enthusiastic champions.

The secret of our team's success is GREAT PEOPLE! From Technical gurus to Customer Service specialists, our talented team work together to deliver results for a vibrant and exciting gaming and hospitality industry.

We are seeking an Operational Support Engineer to join our team and provide technical support for the Ebet suite of products. This position is to ensure the smooth operation of systems, application, and services. Your primary role is to ensure the smooth operation of systems, applications, and services, assisting in troubleshooting and resolving technical issues, and supporting the maintenance and monitoring of ebet systems.

Technical and End User Support:

Provide technical and End User support for system related issues, including troubleshooting, diagnosing, and resolving incidents.

Assist in diagnosing and resolving technical problems, escalating complex issues to senior engineers or relevant departments.

Basic understanding of SQL database concepts and ability to write basic SQL queries.

Ability to multitask and manage multiple priorities in a fast-paced environment.

Monitor system performance and availability to ensure higher uptime.

Perform routine maintenance tasks, such as windows updates, disk clean up.

Train Junior Operational Support Engineers and other team members in protocols, software, and company procedures.

Incident Management and Documentation:

Basic understanding of ITSM tools and processes ensuring timely resolution and minimal disruption to venue operations.

Document and track incidents, resolutions, root cause analysis and follow-up actions in Zendesk.

Strong analytical and problem-solving skills.

Collaboration:

Excellent communication skills and ability to work well in a team environment.

Work closely with other departments, including broader operational support and other IT teams, to ensure seamless support and business continuity.

Qualifications & Skills:

2-4 years of relevant experience in a technical support role.

Good understanding of Microsoft SQL database concepts and ability to write basic SQL queries.

Good understanding of server and networking concepts

Good understanding of Windows operating systems and ability to troubleshoot issues with Windows Server and desktop operating systems.

Good understanding of ITSM tools and processes, incident management, and experience with ITSM incident management software.

Ability to provide front of house application support/training over the phone

Gaming/Club knowledge and operational experience is an advantage.

Network and software installations experience would be advantageous

Additional information:

Ability to work on a 7 days rotating roster with on call responsibilities

We offer a competitive salary, a comprehensive benefits package, and opportunities for growth and advancement within the company. If you have a passion for technology and a desire to work in a dynamic, fast-paced environment, we encourage you to apply for this exciting opportunity.

To be considered for this opportunity, please apply with your current resume and a cover letter demonstrating the relevance of your experience and competencies that you'll bring to the role.

This is an opportunity to take your passion and knowledge to the next level.

Please note: Applications without a cover letter will not be considered.

**Respectfully, no applications from recruiters please. Only those applicants successful for an interview will be contacted.**