We are partnering with a consultancy who are seeking a Jr. EOC Specialist to join them on a permanent basis with their Government client based in Melbourne or Ballarat. Due to the nature of this role you must have baseline clearance or higher. This is an role that works shifts, be oncall and work both days, lates and nights.

Location: Melbourne or Ballarat
Salary: $70,000 - $80,000 inclusive of super

Key Responsibilities:

• Conducting ‘eyes on glass’ monitoring and situational awareness of client's IT services across the MVE including but not limited to Systems, Applications, services, Networks, alerts and Events;
• Raising Incidents via the client's IT Service Management Tool;
• Making required updates to external System Availability dashboards;
• Coordinating Application maintenance page stand up and take down across the MVE as requested by the client;
• Applying business intelligence to form business, operational and executive views for reporting;
• Monitoring the Environment against an agreed threshold;
• Engaging proactively and reactively in all Incident Management activities from event detection to Incident closure;
• Assisting the ESM Service Provider with the ITSM and SIAM processes;
• Logging Infrastructure events where necessary;
• Providing proactive notice to avoid Incidents; and
• Providing early alerting, determining if Incidents should be raised; invoking and supporting Incident Management Processes, by:
• Identifying Event Management and System health thresholds;
• Raising Incidents after determinisation;
• Working with the responsible resolver groups or Incident teams to support the resolution of Incidents; and
• Engaging with the Service Desk and client teams to assist with information and communications;

Systems/technology/methodology = Monitoring systems dashboards (e.g. Splunk), ITSM Service Now tool, ITIL methodology, MS office

Qualifications in Computer Science, Engineering or similar areas:

• 1+ years of IT experience minimum
• Basic understanding of ITIL methodology (For example, Incident Management, and monitoring and event management

On-call and Shift Expectations: This position is primarily focused on managed services, meaning you will be responsible for maintaining and improving our clients' IT systems (Applications and Infrastructure). Flexibility and adaptability are key, as you may be required to work in shifts to provide continuous support. Additionally, you may need to be on call to address incidents promptly and perform after-hours deployment activities as needed. Your ability to effectively manage these responsibilities will be crucial to ensuring the seamless operation of our services and client satisfaction.

Benefits

• 18 weeks paid parental leave
• Long & short-term career break opportunities
• Structured career development program
• Local and international career opportunities.
• Certified as a Family Inclusive Workplace™
• Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.
• We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!

If you are interested in the role, please do click apply!