Arc is the cool older sibling at UNSW. We pride ourselves on our obsession with student life because we know that the best part of going to uni is all the fun stuff you do outside the classroom. Our mission is to create the best student experience and we do that through a huge range of opportunities and services available to students online and in person. Working at Arc you’ll join a welcoming team of passionate people who believe in listening to students, working together and constantly being better. Plus there are plenty of employee perks like cake, volleyball, Arc Wellness and heaps more.

Key Tasks & Responsiblities

• Represent Arc by delivering exceptional customer service through face-to-face and online communications.
• Demonstrate and promote a strong passion for student life and engagement on campus.
• Manage internal and external bookings for Arc’s rooms, resources, and services.
• Process payments (both EFTPOS and invoices) for Arc initiatives including Membership, Volunteering, and Clubs.
• Maintain administrative systems such as mail handling, cash flow records, secretarial allowances, and building access permissions.

Front Office Oversight & Administration

• Recruitment, training, rostering and oversight of their day-to-day tasks.
• Mentoring in customer service delivery, system improvement, and communication.

• Maintain a high quality, practical office space that evolves to meet the needs of students and stakeholders.
• Devise and implement processes to improve overall office functioning
• Oversee the restocking and ordering of office supplies, equipment, and first aid materials to ensure Arc’s spaces remain safe, functional, and well-resourced for all teams.
• Supervise a team of casual Student Support Officers (casual receptionists) which includes:
• Provide regular administrative and coordination support to Arc’s Volunteering & Wellness departments.

• Passion for student life, student experience and student support.
• Strong interpersonal skills and positive attitude with an emphasis on the ability to liaise with a wide range of people from all levels within, and external to, Arc.
• Demonstrated experience in administration and customer service.
• Strong communication skills, both verbal and written, with a high level of accuracy and attention to detail.
• Demonstrated experience in maintaining a high level of discretion, integrity and confidentiality when dealing with sensitive issues.
• Willingness to work independently and in a team environment.
• Demonstrated flexibility, including the ability to adapt to and work effectively within a variety of situations and attend after hours team meetings.
• Strong ethical and professional work attitude.