• Permanent Full Time opportunity available (9 day fortnight)
• A bachelor's degree or diploma in Cyber Security, Information Systems, or equivalent work experience
• LGO6 ($93,992 - $100,333 per annum + superannuation) based on skills, qualifications and experience

Why Choose Us

Townsville City Council is the largest local government authority in Northern Australia. We are committed to creating value by growing Townsville through driving economic diversity and generating an enriching lifestyle.

Our organisation provides and maintains close to $9 billion worth of community assets including water and wastewater network and treatment plants, bridges, drainage, roads, waste management, community facilities, sporting venues and more.

We contribute to an active lifestyle for our residents and visitors through events, providing recreational facilities, protecting the natural environment and heritage, while creating a mentally and physically healthy city.

We are driving economic diversity and cultivating an enriching lifestyle, growing a city for this and future generations by building a vibrant, sustainable and innovative city.

Council’s vision is for Townsville to be a connected, lifestyle driven and innovation focused city while continuing to deliver service excellence and to be led by our community to create an exciting today and future.

Our Vision: A globally connected community driven by lifestyle and nature.

Our Purpose: Grow Townsville

Our Values: Safety, Excellence, Respect, Value, Enjoyment

About the Role

The Cyber Security Operations Officer is responsible for identifying, investigating, and responding to cyber security incidents in line with established procedures and maintaining the cyber hygiene of council systems through vulnerability management and auditing, and providing awareness training of staff.

Key responsibilities:

• Identify, assess and respond to all cyber security threats targeting Townsville City Council.
• Monitor and investigate all alerts generated in the Councils security systems.
• Escalate cyber security alerts according to council Incident Response process.
• Manage the identification and tracking of vulnerabilities within the council network and collaborating with technical teams to mitigate those vulnerabilities.
• Support auditing of council systems to assess potential organisational cyber security risks and develop protocols and guidelines around those processes.
• Contribute to the development and implementation of cyber security controls.
• Conduct security awareness training programs for staff.
• Collaborate with IT, Business Partners and other departments to ensure security best practices are followed.

About You

Our ideal candidate will have:

• Extensive IT security experience, in an information security role.
• A tertiary qualification in Cyber Security, or equivalent work experience; postgraduate qualifications in Cyber Security is preferred.
• Appropriate Cyber/Information Security related certification is desirable.
• Excellent verbal, written and interpersonal communication skills, including the ability to communicate effectively to all levels of the Council.
• Experience with information security frameworks such as ISO 27001 and ACSC Essential 8.
• Demonstrated ability to detect and analyse Cyber Security incidents to determine impact and severity of an event and articulate the business impact, risks and treatment strategies.
• Strong problem-solving skills to analyse risks and requirements and relate them to appropriate security controls to meet Councils objectives and outcomes.

How to Apply

Your application can be submitted through the 'Apply' button. Please include a cover letter (maximum 2 pages), outlining how your skills, qualifications and experience would allow you to achieve success in this role. We also will require your resume and attached copies of any licences and qualifications as per the key requirements of the role.

For further information review the Position Description.

Closing Date: Thursday 15th June 2025 11.45pm

What We Offer

• 17.5% annual leave loading
• Up to 5 weeks annual leave
• Up to 3 weeks Personal/Carers Leave
• 14 weeks paid Parental Leave
• Domestic and Family Violence Leave
• Natural Disaster Leave
• Up to *13.5% Superannuation employer contribution for contributing members
• Salary Sacrifice opportunities
• Learning and Development opportunities
• Fitness Passport program offering discounted membership to selected gym, pool, and yoga facilities
• Employee Loyalty Program offering discounts at selected local businesses
• Employee Assistance Program

* The Council contribution to employees' superannuation for contributing employees shall be 13.5% of the employees' ordinary time earnings subject to the employee contributing a minimum of 6% of their ordinary time earnings.

We are committed to creating a safe and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected. People from diverse backgrounds (including but not limited to, Aboriginal and Torres Strait Islander, people with diverse gender identities and sexualities, people from different cultural and linguistic backgrounds, people with disability, and veterans) are encouraged to apply!

All successful candidates are required to undergo drug and alcohol testing as part of the recruitment process. Please be aware Townsville City Council has a ‘zero tolerance’ policy to drugs and alcohol in the workplace.

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact [email protected] or phone 07 4727 9004 for a confidential discussion.

APPLICABLE TO INTERNAL VACANCIES ONLY

• Permanent Full Time opportunity available (9 day fortnight)
• A bachelor's degree or diploma in Cyber Security, Information Systems, or equivalent work experience
• LGO6 ($93,992 - $100,333 per annum + superannuation) based on skills, qualifications and experience

About the Role

The Cyber Security Operations Officer is responsible for identifying, investigating, and responding to cyber security incidents in line with established procedures and maintaining the cyber hygiene of council systems through vulnerability management and auditing, and providing awareness training of staff.

Key responsibilities:

• Identify, assess and respond to all cyber security threats targeting Townsville City Council.
• Monitor and investigate all alerts generated in the Councils security systems.
• Escalate cyber security alerts according to council Incident Response process.
• Manage the identification and tracking of vulnerabilities within the council network and collaborating with technical teams to mitigate those vulnerabilities.
• Support auditing of council systems to assess potential organisational cyber security risks and develop protocols and guidelines around those processes.
• Contribute to the development and implementation of cyber security controls.
• Conduct security awareness training programs for staff.
• Collaborate with IT, Business Partners and other departments to ensure security best practices are followed.

About You

Our ideal candidate will have:

• Extensive IT security experience, in an information security role.
• A tertiary qualification in Cyber Security, or equivalent work experience; postgraduate qualifications in Cyber Security is preferred.
• Appropriate Cyber/Information Security related certification is desirable.
• Excellent verbal, written and interpersonal communication skills, including the ability to communicate effectively to all levels of the Council.
• Experience with information security frameworks such as ISO 27001 and ACSC Essential 8.
• Demonstrated ability to detect and analyse Cyber Security incidents to determine impact and severity of an event and articulate the business impact, risks and treatment strategies.
• Strong problem-solving skills to analyse risks and requirements and relate them to appropriate security controls to meet Councils objectives and outcomes.

How to Apply

Your application can be submitted through the 'Apply' button. Please include a cover letter (maximum 2 pages), outlining how your skills, qualifications and experience would allow you to achieve success in this role. We also will require your resume and attached copies of any licences and qualifications as per the key requirements of the role.

For further information review the Position Description.

Closing Date: Thursday 15th June 2025 11.45pm

Current TCC employees are required to discuss their intention to apply for an advertised position with their Team Leader/Team Manager prior to lodging an application.