About us

Netstar Australia is a leading provider of innovative technology solutions and services. For over 20 years, we have been helping businesses across a range of industries achieve their goals through the latest digital tools and platforms. Our mission is to empower our customers with the resources they need to succeed in the modern, fast-paced business landscape.

Why Join Us?

At our company, we believe in more than just customer service—we believe in building lasting relationships. We foster a supportive, inclusive, and collaborative workplace where your contributions matter, your ideas are celebrated, and your career can thrive.

About the Role

As a Customer Service Specialist, you’ll be the heart of our contact centre operations, helping our customers navigate their challenges and ensuring every interaction leaves them feeling valued and cared for.

What You’ll Do

• Deliver exceptional service across phone, email, and live chat channels.
• Listen closely to customer needs, offering personalised and effective solutions.
• Build trust and loyalty by going above and beyond to resolve inquiries.
• Collaborate with internal teams to enhance the customer experience.
• Represent our brand with professionalism and positivity.

What Makes You a Great Fit:

• You’re Reliable and Proactive: You take ownership, follow through, and bring a "can-do" attitude to the table.
• You’re a People Person: You have an approachable, friendly demeanour and enjoy building connections.
• You’re an Excellent Problem-Solver: You think critically, act swiftly, and deliver results.
• You Excel at Communication: Clear, professional, and empathetic interactions are your strength.
• You’re Tech-Savvy: Navigating multiple platforms and CRMs feels natural to you.
• You’re Passionate About Helping Others: Customer satisfaction is your top priority.
• Contact centre experience is a bonus, but we’re excited to train the right candidate!

What’s in It for You?

• Growth Opportunities: Professional development programs to help you advance your career.
• A Vibrant Work Environment: Inclusive culture, supportive colleagues, and room for innovation.
• Convenient Location: Just steps from Macquarie Park Metro and Macquarie Shopping Centre.
• Competitive Compensation & Benefits: Your hard work deserves recognition.
• Work-Life Balance: A rotating schedule including late shifts and after-hours coverage ensures variety in your work.

Why You’ll Love Working Here

We don’t just talk about diversity and inclusion—we live it every day. Your unique talents, perspectives, and experiences will find a home here, and together, we’ll achieve great things.

Ready to Join the Team?

We encourage applications from candidates with a diverse background and experience. If you require any adjustments or additional support during the recruitment process, please don't hesitate to let us know.

Click Apply Now and get started on your journey with us. We look forward to welcoming you aboard!