Excellent role for a Customer Service Specialist - joining a well-known, continually growing Logistics company, serving as the central contact for enquiries, processing orders, tracking deliveries and maintaining both CRM and database.

• Permanent opportunity
• Parking on-site + WFH available once trained
• $74,500 + super (dependant on experience)

The Role:
We are seeking a detail-oriented and customer-focused Customer Service Specialist for our client's logistics service team.

This is a pivotal role where you will assist as the central point of contact for our Account Managers and their customers, ensuring superior service delivery and operational excellence. The role is fast-paced, detail oriented and relies on your attention to detail.

• Serve as the central point of contact for all customer enquiries until satisfactory resolution
• Process orders accurately and efficiently, with meticulous attention to detail
• Track deliveries and communicate status updates to relevant stakeholders
• Respond promptly to all inquiries according to established service standards
• Provide PODs and reprint invoices as requested
• Complete all daily manual reporting
• Document and follow up on customer inquiries and complaints
• Process all Customer Service-related deviations within 24 hours
• Identify and suggest opportunities for process improvements

About you:
We are seeking a customer-centric candidate who takes pride in their work, turns up dedicated to learning and improving and can work to goals and set KPI's.

• Exceptional attention to detail
• Ability to establish and maintain effective working relationships
• Strong multitasking capabilities
• High degree of initiative and problem-solving skills
• Adaptable and flexible to meet changing business needs
• Positive and enthusiastic approach
• SAP experience (mandatory)
• Strong proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Experience with customer service/order entry software programs
• Excellent written and verbal communication skills
• Strong analytical abilities to compile, analyse, and present data
• Professional approach to handling complaints and providing solutions

Our client is looking to interview w/c Monday 28th April, so please don't hesitate to apply!

Shana Perry - [email protected]