About us

Alpha’s Founder has operated in the Australian vehicle industry since 2006 providing fleet services in meeting with consumer demand, and today controls separate Car Hire and Parking, Car Finance and Car Sales businesses.

Alpha Car Hire (ACH) strives to make road experiences easy and affordable through a commitment to providing the best customer experience.

About the role

Alpha Car Hire is seeking a Customer Experience Representative and a Vehicle Cleaner to fill our permanent full-time opportunities at our Flagship Eagle Farm branch. You will be responsible for attending to customers hire vehicle requirements ensuring our customers receive quality service and an experience they would repeat, share, or recommend. The available role will be worked in accordance with a seven (7) day rotating roster within the branch operating hours of Monday to Friday 7am to 9pm, Saturday to Sunday 7am to 7pm.

Your role and responsibilities:

• Providing outstanding customer service by understanding and anticipating their needs

• Opening and closing rental agreements

• Selling additional over the counter rental products

• Managing reservations

• Checking for and recording vehicle damage

• Cleaning and presenting passenger and commercial vehicles

• Vehicle damage and maintenance checks

• Movement of vehicles throughout the location and offsite for refuelling, maintenance, repairs or other location as required

• Operate the Customer shuttle service in a safe and professional manner while ensuring it is maintained to a clean and safe standard

• Ensure compliance and workplace health and safety risks and incidents are reported promptly and managed effectively

• General branch cleaning duties

Our benefits

A performance driven culture where your achievements will be rewarded with a market competitive remuneration and you will have access to diverse benefits including discounted products, wellness initiatives and an Employee Assistance Program (EAP).

About you

• Excellent communication skills and a positive ‘Can do’ attitude

• Strong customer service and sales skills

• Strong problem solving and complaint handling skills

• Ability to work both unsupervised and within a team

• Ability to multi-task and highly organised with strong attention to detail while working in a fast-paced environment

• Be able to work weekends and public holidays as required

• Full working rights eligibility

• To have own reliable transport to and from the branch.

• Willingness to travel and work between locations

• A full and current relevant State driver’s licence

• Experience, although preferred, is not essential

If this this role sounds like an opportunity that compliments your current skills and experience and career development plans, Apply Today !

Only short-listed candidates will be contacted.