CBD Location
Global BPS
Australian Start Up
Negotiable Salary
Contact Centre (Bulk Hiring)

Be quick to register your interest with this leading Business Process Services (BPS) partner working with highly focused, domain-centered teams and cutting-edge tech, data, and analytics.

They are trusted growth partner for over 200 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and The Philippines

Key client relationships have been secured and Contact Centre operations commenced late in 2024.

In this role, you will manage the end-to-end hiring process to attract and retain top talent to meet business needs.

Your expertise in bulk hiring, workforce planning, and stakeholder engagement will be key to the continued success of the business.

Key responsibilities:
•Develop and execute bulk hiring strategies to recruit contact centre agents at scale.
•Oversee the end-to-end recruitment process, including sourcing, screening, assessment centres, and onboarding.
•Partner with business leaders to align recruitment plans with workforce needs.
•Utilise data-driven insights to optimise hiring strategies and improve time-to-hire.
•Drive diversity, equity, and inclusion initiatives in recruitment.
•Manage relationships with universities, job boards, and other sourcing channels.
•Enhance employer branding to attract high-quality candidates.

Key attributes and experience required:
•Proven experience in high-volume recruitment for contact centres or similar environments.
•Hands-on experience talent sourcing strategies, tracking applications and workforce planning.
•Excellent stakeholder management and ability to influence business leaders.
•Ability to work in a fast-paced, high-pressure environment.
•Experience implementing DEI recruitment strategies.

Essential Criteria:
•Ability to work flexibly to meet hiring deadlines and recruitment cycles.
•Strong analytical and reporting skills to track hiring performance.

To apply, send your resume and cover letter to Ian Chesser at Symmetry HR via the Apply Now link.

For a confidential discussion, please call Ian on 0400-733-700