Join the Kitten D'Amour Online Team!

Kitten D’Amour is proudly known for designing, manufacturing, and retailing exquisite vintage-inspired clothing, shoes, and accessories. To explore the world of Kitten, visit: www.kittendamour.com

We are currently seeking a Customer Service & Social Media Assistant to join our fast-paced Online Team at Head Office in Capalaba. This is a full-time role, Monday to Friday, 9am to 5pm.

About the Role

This exciting position is at the heart of our guest experience and digital presence. You'll manage customer service across platforms—email, phone, and social media—while helping bring our beautiful designs to life through engaging content and product photography.

From crafting thoughtful replies to guest enquiries to styling flat lays and taking mannequin shots, no two days will be the same. If you love fashion, thrive in a fast-paced environment, and enjoy connecting with people through words and visuals—this is the role for you!

Your Key Responsibilities

Manage the Customer Service inbox, ensuring prompt, warm, and professional responses

Answer customer calls and resolve enquiries with confidence and kindness

Engage with our audience on social media platforms (Facebook, Instagram & TikTok), responding to comments, messages, and mentions

Assist in creating content, including styling and photographing flat lays, product images, and mannequin shots for the website and socials

Contribute to styling notes, size guides, and blog content when needed

Support basic Shopify backend updates including products, collections, and tags

Maintain a high level of brand knowledge and awareness of online stock levels

Support the Online Team with creative planning, and promotional campaigns

Keep the workspace tidy, organised, and photo-ready

About You

A natural communicator with a friendly, polished, and professional writing style

Strong customer service skills with a problem-solving mindset

Experienced or confident in using Shopify, with strong computer skills

Highly organised with an eye for detail and a creative flair

Confident in taking product photographs and styling flat lays

Passionate about fashion, with a strong appreciation for the Kitten D’Amour brand

Able to work both independently and as part of a close-knit, fast-paced team

Additional Info

Only short-listed applicants will be contacted.

Kitten D'Amour is an equal opportunity employer. We welcome and encourage applications from individuals of all backgrounds and are committed to supporting accessibility throughout the hiring process. If you require any support or adjustments, please let us know when applying.