Our client is a fast-growing Australian business with multiple branches looking for an experienced Customer Service Manager to lead the team. Having been in operation for over 12 years, they understand the importance of consistently offering a high-quality service to all their customers.

The Offer

This office-based role begins with a highly competitive remuneration package; a strong base + super + bonuses resulting in a high OTE. It extends through to a great culture, high-performing, positive team and the opportunity for career develo0pment and leadership.

Our client is committed to ongoing training and rewards hard work with ongoing recognition and success. They are a results-driven organisation seeking a motivated leader with a passion for building strong customer relationships and fostering a positive team culture.

The Role

This position involves overseeing day-to-day activities of the customer service team whilst ensuring excellent service delivery. You will:

· Lead, mentor and support the customer service team

· Resolve escalations and support complex customer inquiries

· Streamline processes to improve service delivery and efficiency

· Collaborate with internal teams to improve overall customer experience

· Effectively use CRM systems to track customer interactions and performance reporting

The Ideal Candidate

You are a confident and driven customer service leader with a strong understanding of what it takes to deliver an exceptional customer experience. You have an excellent phone manner, strong interpersonal skills, and the ability to build rapport quickly and effectively.

You thrive in fast-paced environments, love leading by example, and are known for your work ethic and ability to motivate others. You’re not afraid to step up, take initiative and make decisions that improve customer satisfaction and team performance.

Sound like you? We are reviewing applications daily so apply now!

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