The Company

OCS Building Maintenance t/as Midcity Group has provided expert building repairs on residential and commercial properties to the insurance industry for over 35 years in Western Australia. We expanded into NSW in 2019, VIC in 2023 and most recently to QLD with ongoing growth we continue to build our team.

Midcity Group specializes in providing reporting and investigation services to assist our clients in determining the extent of their liability on an insurance claim. Following client approval, we co-ordinate and project manage both minor and major construction works for residential and commercial portfolios. Our business operates within strict KPI measurements to meet client expectations and is supported by a sophisticated job management system.

The Role:

We are seeking two dedicated and enthusiastic individuals to join our construction administration team. The ideal candidates to be versatile, proactive and enjoy operating within a team environment. We operate within a supportive environment where efforts are valued, and creativity and initiative are encouraged.

The focus of this role is customer service and administrative tasks associated with end-to-end insurance claim management while always maintaining a high level of service. The role has potential opportunity for career growth as our client network grows.

Key Duties & Responsibilities:

Complete end to end administrative duties involved with the insurance claim and repair process

Manage state email inbox- triaging for next steps and action

Liaise with homeowners and insurance companies in both pre- repair and repair process.

Liaise with Suppliers, Subcontractors and our internal team of Supervisors, Estimators and Trades

Co-ordinate Estimators and Supervisors daily diaries and site inspections

Engage, coordinate and manage trades for both pre-repair and repair process

Coordinate access to properties with insured owners

Answer incoming calls

Respond to incoming communications and requests (email/phone)

Maintaining customer service levels

Skills & Experience required:

Positive attitude and a team player

Experience managing a large volume of incoming calls.

High level of customer service

An ability and willingness to quickly learn new software/systems

Strong written and verbal communication skills, including a professional phone manner

Excellent time management and organizational skills

High level of computer literacy including Microsoft Excel and Outlook

Attention to detail and accuracy is a must

Must be reliable and provide reference

At least 2 years administration experience

The following skills/experience would be an advantage, but are not essential:

Experience using job management software

Previous experience in the building industry and/or insurance industry

When applying, please include a covering letter to introduce yourself.