About the role:

As an Insurance Administrator in our Head Office, you will be at the frontline of inbound customer enquiries from customers all over the state. You will be responsible for handling a variety of enquiries, ensuring timely support is provided while delivering a high standard of professionalism and outstanding customer service.

Your day-to-day responsibilities will but include but not be limited to:

Handling insurance claims, liaising with insurance companies, and ensuring accurate cost reporting for transport and storage.

Monitoring and managing email communications.

Overseeing transport scheduling, ensuring vehicles are organised, and liaising with dispatch operators for smooth transportation operations.

Responding to customer inquiries, providing assistance in person or by phone, and ensuring timely and professional service.

Accurate recording, filing, and maintaining of data; ensuring confidentiality and security of documentation.

Providing administrative assistance to ensure efficient office operations and supporting various departments as needed.

Working as part of a team to share best practices, improve administrative processes, and contribute to operational effectiveness.

About you:

To be a successful applicant for this role you must be able to demonstrate:

Experience in the insurance industry and/or administration

Possess outstanding communication, both verbally and written

A positive and energetic approach to your work

Intermediate computer knowledge

The ability to work in a face paced team environment

Effective problem-solving skills

Possess efficient time management skills

A desire to learn and take on feedback

The ability to work a rotating roster, including some weekend work

About Clayton’s:

At Clayton’s Towing, we’re not just about towing; we’re about building lasting relationships and making a positive impact in the communities we serve.

Clayton’s Towing Service has been a cornerstone of the industry since 1970, when Bill and Mary Clayton hand crafted their very first tow truck. Fast forward 55 years, and Clayton’s has transformed into one of Australia’s largest towing companies, proudly operating 15 depots across Queensland, with services extending throughout the state.

With a highly dedicated team of over 200 professionals, some of which have been with the business for more than 30 years, we embody a legacy of expertise and commitment. We pride ourselves on our innovative approach and unwavering dedication to excellence, ensuring that we’re always ready to assist you, no matter the situation.

Benefits of working with Clayton’s:

Above award wages

Friendly and close-knit team environment

Extensive onboarding and ongoing training

Opportunities for growth and development

Employee Assistance Program

To join our team at Clayton’s, please send through a current copy of your resume. All applications will be treated as confidential.

As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage candidates from all races, ages, genders, and abilities to apply.

Due to the high volume of applicants, only successful applicants will be contacted for the next step in the recruitment process. We do not accept applications from employment agencies.