About Us

Melbourne Specialist Suites is part of a wider group and is made up of:

The BMI Clinic provides a multidisciplinary and holistic approach to weight loss and weight management.

The Infusion Clinic which provides outpatient medical infusions to treat acute and chronic health conditions.

Melbourne Specialist Suites – medical specialist clinic

Our Values

Driven​ - We are passionate about healthcare and are dedicated to delivering positive healthcare experiences and outcomes. We are individually driven to excel by our shared passion, and succeed with collaboration and perseverance​.

Do Right​ - Doing right by people is in our DNA; our success is underpinned by the trust people place in us and it is our duty and privilege to be there for our patients and for each other​.

Create Solutions​ - Healthcare is all about problem solving, and we pride ourselves in our ability to engineer creative solutions to healthcare challenges​.

Empower People​ - We believe in the potential of people to achieve, and we unlock that potential through empowering individuals with education, support, appreciation and respect​.

Kindness & Respect​ - Care requires kindness and respect; kindness alone can be patronizing, and respect alone can be cold. We are committed to delivering care in health and caring for each other.

About the Role

Currently, we have a position available for a Medical Receptionist at our Specialist consulting suite located in Melbourne. This is an interesting and varied full-time position.

In this role, you will be a receptionist/administrator for our BMI Clinic, Specialist clinic and the Infusion Clinic. The role includes:

Enhancing the company image by being the first point of contact for our clinic and providing an exemplary service for patients

Managing phone and face to face enquiries about our services from both patients and medical practitioners, with diligence and professionalism in a timely manner

Scheduling of appointments and procedures

Management of all patient data and correspondence with a high level of accuracy and impeccable attention to detail

Invoicing and receipting of patient accounts and management of daily Banking Reconciliation

Maintenance of equipment and database updates

Ordering of office and medical supplies

About You

As the successful applicant, you will ideally have experience in a similar position working with Specialists. You will also preferably have:

Exceptional verbal and written communication skills

Professional personal presentation, with an energetic "can do" attitude

First-rate customer service with the ability to maintain and exceed our standards even when under pressure

Proven organisation and planning skills, with the ability to manage competing demands within a busy, high-pressure environment

Meticulous attention to detail and accuracy, with professional respect of privacy and confidentiality of all patients

Reliability and dedication to our team

Demonstrated initiative to improving protocols and processes with an ability to think laterally and holistically

Proven ability to lead and motivate a team

Proven ability to handle delicate situations and manage conflict resolution autonomously with sensitivity

Demonstrated ability to motivate and manage a team, delivering change, performance management and problem solving.

This position would be suited to a candidate looking for a long-term career prospect. Being part of a larger group, there are opportunities for staff growth and development.

Qualifications & experience:

Minimum 2 years reception experience in a similar role

Knowledge of computers and relevant software (Genie)

Excellent knowledge of administrative and clerical processes

What's on Offer

Convenient Location - close to public transport

Professional Development - Receive on-the-job training

Career Progression - As a dynamic, growing company, there are plenty of opportunities to grow

Job Security - Stability in a permanent full-time role

How to Apply

If you're looking for a great role where you can progress your career with a well-established practice, apply now via SEEK with your CV and cover letter.

We look forward to welcoming you!