Join Our Team as a - Customer Service Ambassador!

Location: Melbourne- Tullamarine

Type: Full time

Role Purpose: Have you got a passion for customer service? We’re seeking Customer Service Ambassadors to provide transport information, customer assistance, passengers and drivers’ safety on all of our SkyBus services.

Key Responsibilities:

• Provide high-quality customer service and assistance to passengers travelling on Skybus services
• Answer questions and educate customers about the use of ticketing products and the bus network to ensure a positive public transport experience
• Enhance passenger and driver security by maintaining a visible presence on board bus services and bus stations in the operating area
• Engage with our local communities and support networks to grow an understanding of the bus network and encourage local use
• Work with our local community partners to promote and better the service offering of the bus product in the region
• Support our drivers and our passengers to ensure a comfortable and enjoyable journey environment
• Providing transport information, customer assistance, passengers and drivers’ safety on our services.
• Perform any other duties as assigned.

Who You Are:

• A commitment to customer service
• Well-developed communication skills to communicate with people from diverse social and cultural backgrounds
• The ability to remain calm and respond appropriately exercising good judgement while working in high pressured environments
• Conflict resolution skills and the ability to de-escalate and resolve situations involving conflict
• The ability to think on your feet and problem-solve on the spot
• Contribute to a positive workplace culture by working in a cohesive and supportive team
• The ability to make ethical, balanced, fair and impartial decisions while applying learnt theory and relevant legislation

Why Join Us? Become a key player in promoting the SkyBus service and enhancing customer experiences! If you’re ready to join our team and make a difference, we want to hear from you!

Apply Now!

We would love to hear from you.

Please submit your Resume and a Cover letter

Kinetic is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.