We are looking for a warm, professional, and proactive person to join our Home Care team to support older people to remain living in their own home. The person we are seeking will be the first point of contact for new clients and will play a key role in setting the tone for a supportive and caring experience.

You will be speaking with clients over the phone as well as communicating via email and multimedia. You will gather essential information, answer enquiries, and provide friendly follow-up communication to ensure clients feel acknowledged, valued and supported. Your role will also include preparing client packs, basic data entry, and helping the team to ensure a smooth intake process — all with the support of the Client Services Manager.

If you thrive in a people-first environment, enjoy having meaningful conversations, and can juggle admin tasks with a smile and a friendly tone, we’d love to hear from you.

Key Responsibilities:

Serve as the first point of contact for phone, email and multimedia messaging

Build rapport by communicating clearly, empathetically, and professionally

Collect essential client details to support assessment and onboarding

Conduct follow-up calls with potential and existing clients

Prepare forms and client information packs

Accurately enter and maintain client data in internal systems

Work both independently and collaboratively with the client services team

Follow direction from the Engagement Officer and report to the Client Services Manager

Skills & Experience:

Previous experience in home care, customer service or a related industry

Excellent phone manner and interpersonal skills

Strong communication skills in English (verbal and written)

Confident working with forms and basic data entry

Organised, detail-oriented, and able to prioritise tasks

Team player with the ability to work independently

Proficient in computer systems and client databases

Additional languages highly regarded

Why work for Accent Home Care

Be part of a collaborative and supportive team in an inclusive work environment

Opportunities for professional development and ongoing training

Free Onsite parking

Job Security and Work/Life Balance

Employment between Monday to Friday

The ability to have lunch at the ‘Changing Seasons Café’ (staff discount)

$15,900 salary packaging per FBT year to significantly reduce your taxable income

The position is full time Monday to Friday 9.00am to 5.06pm.