The Sydney Colorectal Clinic is seeking a positive, motivated, and compassionate medical receptionist to join the team at our busy consulting rooms in Darlinghurst.

About the Sydney Colorectal Clinic

The Sydney Colorectal Clinic is a specialist colorectal clinic located in Darlinghurst. Our clinic supports a total of 10 medical practitioners. We support patients through their medical journeys and aim to destigmatise colorectal conditions. As such, this role requires a high level of empathy, patience, efficiency and communication skills in order to provide world-class patient-centred care in a kind, calm and professional manner.

Key Duties include:

Answering and responding to incoming calls and emails

Responding to patient enquiries

Using practice management software to schedule patient appointments and maintain patient records

Preparing and processing invoices, payments and medical claims (including Medicare, Health Funds, DVA)

Managing surgical bookings and operating lists

Assisting with surgical quoting and enhancing the patient experience in the lead up to surgery

Managing referrals and incoming correspondence

Collecting accurate patient information and updating patient details

Maintaining patient confidentiality and record-keeping practices

Delivering empathetic, patient-centred service at the reception desk

Transcribing, formatting and sending medical reports

General administration and reception duties, including faxing, scanning, and emails

Covering staff during annual leave periods, when required

Working with our team of medical practitioners and providing effective admin assistance and support

About You:

Positive, kind, efficient, hard-working and compassionate

Strong interpersonal communication skills and ability to develop rapport with patients

Able to build and maintain strong connections with medical practitioners, surgical teams and hospital admin staff

Excellent organisational skills and impeccable attention to detail

Able to adapt, multi-task, thrive under pressure and learn new skills quickly and efficiently

Passionate about enhancing the patient experience in healthcare and providing world class care/support

Reliable and honest with a strong work ethic

Bachelor's degree desirable, but not required

Previous medical receptionist experience is beneficial, but not required

Location and Benefits:

Located in Darlinghurst, close to public transport routes

Work closely with a friendly, supportive team including 10 specialists, 3 additional receptionists and the practice manager

Full Time Position, Monday to Friday 8am to 5pm

Full Training Provided

Opportunity to grow within the business

Looking to commence in May/June