Northern Rivers NSW Based

Full Time

Competitive Salary Package Based on Experience

Primarily Work from Home with Travel as Required

Leadership Role in a Values-Based Organisation

Career Progression Opportunities

Culture of our team at Choices Australia Support Services

Choices Australia Support Services promotes a work culture that is deeply anchored in compassion, collaboration, and a commitment to excellence in supporting those with disabilities. Our team, guided by core values of Empathy, Empowerment, Integrity, Wisdom, and Intelligence, operates in a nurturing environment that prioritises understanding and respecting the unique journeys of each participant. Collaboration and open communication are key, encouraging a sharing of ideas and knowledge that enhances our service delivery. This culture of growth and learning ensures that our team remains at the forefront of innovative and effective support strategies. Respect for individuality and diversity is central to our ethos, providing a workplace where each member feels valued and empowered to contribute their best. At Choices Australia Support Services, we not only support each participants’ journeys but also nurture the personal and professional journeys of our team members, making our workplace a source of both personal fulfilment and professional achievement.

About the Role

We are seeking a dynamic and experienced Support Coordinator Team Lead to join our growing organisation. In this full-time leadership role, you will lead and manage the Support Coordination & Psychosocial Recovery Coaching team, ensuring high-quality and compliant service delivery to participants with complex psychosocial needs. Reporting directly to the General Manager, you will shape team culture, drive innovation, and support the delivery of strategic outcomes across our coordination division.

This role is based in our Northern Rivers region, with a primarily work-from-home arrangement and regular travel to participants and team members as required. In addition to leading the team, you will continue to manage a personal caseload of participants, providing both Support Coordination and Psychosocial Recovery Coaching services.

Here's a snapshot of your day

Manage a reduced personal caseload of participants, providing both Support Coordination and Psychosocial Recovery Coaching services

Lead, mentor, and supervise the Coordination/Recovery Coaching team to achieve KPIs and compliance

Conduct regular 1:1s and performance reviews, including training, upskilling, and conflict resolution

Collaborate with internal and external stakeholders to improve participant outcomes

Ensure each team member maintains accurate, up-to-date documentation in line with NDIS requirements

Liaise with the NDIA, health services, and providers for participant reviews, change of circumstances, and SIL processes

Oversee development and negotiation of service agreements and support schedules

Educate participants and families on using MyGov and the NDIS portal

Ensure participants’ funds are appropriately monitored and utilised

Develop and review Individual Support Plans and End of Plan Reports

Attend and/or prepare team for NDIS plan review meetings and advocate for participant goals

Identify systemic issues and implement continuous improvement strategies

The Ideal Candidate

Minimum 2 years of leadership experience in a disability or mental health setting

Minimum 3-4 years of direct Support Coordination experience within the NDIS

Advanced understanding of complex mental health, psychosocial, and dual diagnoses (AoD)

Strong understanding of NDIS legislation, funding categories, and participant pathways

High-level written and verbal communication skills, including advocacy, negotiation, and conflict resolution

Experienced in delivering reports, managing team compliance, and monitoring KPIs

Excellent interpersonal skills with a commitment to participant-centred practice

High emotional intelligence and the ability to foster a resilient, accountable team culture

Strategic thinker with strong decision-making and delegation abilities

The Essentials

Minimum 2 years of leadership experience in a disability or mental health setting

Minimum 3-4 years of direct Support Coordination experience within the NDIS

Current driver's licence and willingness to travel as needed.

Comprehensive motor-vehicle insurance.

First Aid/CPR.

Mental Health First Aid (preferred but not essential).

NDIS Worker Screening Check.

NDIS Worker Orientation Module.

Proficient technology skills - NDIS Software & Microsoft 365 (ESSENTIAL)

Two professional references (ESSENTIAL)

Can we inspire you to join us?

Choices Australia Support Services is a values-driven organisation. Our mission is to empower participants to live their best lives through informed choice and autonomy. We provide tailored support services, including coordination, recovery coaching, and access to approved innovative therapies. As a Team Lead, you’ll play a pivotal role in shaping our future and ensuring the highest standards of care for the people we support.