Full Time

Salary - Band 3, starting from $71,879 plus weekend penalty

Flexible Roster predominantly Sunday - Thursday

Enjoy a great team culture.

Zoos Victoria operates four landmark zoos, Healesville Sanctuary, Melbourne Zoo, Werribee Open Range Zoo and the newest of all Kyabram Fauna Park. Victoria's zoos are made up of passionate, energetic and driven employees committed to fighting wildlife extinction. Every person, from the extensive range of disciplines, plays an important role in helping the organisation realise its vision to become a world leading zoo-based conservation organisation.

The role of VE Supervisor is to make our Visitor Experience one to remember.

Your key focus area will be the day to day running of the café and reception area. You will manage a dedicated team of Visitor Experience officers to deliver high quality café style food and beverages with a high level of customer service

Other key focus areas:

Membership sales, Retail sales and co-ordinating animal encounter bookings with Life Science staff.

Monitor and order supplies and importantly maintain accurate records.

Cash Handling, including end of day reconciliation and reporting.

Maintaining Health and Safety standards is essential.

You will need to lead by example and will be rostered into the day-to-day Visitor Experience team where you will be expected to deliver high quality service and co-ordinate the team to achieve the desired outcomes and completion of expected tasks.

Strong work ethic and time management skills are essential to this role where you will balance working within the team and your administrative duties.

Experience with POS or BOS computer systems is an advantage, but not essential as extensive training will be offered to the successful applicant.

For more information on this role, please refer to the position description available on our current vacancy's webpage at zoo.org.au/hr.

Please submit a maximum two page cover letter, and resume by clicking on the 'Apply' link below.

If you have any questions about this role, please contact Ariyana Gant @ [email protected]

Applications close 5.00pm on Wednesday 14th May 2025.

Zoos Victoria welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, Zoos Victoria will provide reasonable adjustments for individuals with disability, illness or injury. If you require adjustments at any stage of the recruitment process, please advise via [email protected] or visit https://www.zoo.org.au/about-us/careers/inclusion-and-diversity/ for more information.