At WorkCover Queensland our vision is to be the best worker’s compensation insurer, to make a positive difference to people’s lives and to keep Queenslanders working. Our flexible work environment allows you to be your best every day and contribute to the big picture.

Our organisation is made up of individuals who collaborate and seek to engage others, working together as One Team. We embrace diversity and value people who bring personal energy and authenticity to everything they do. If you’re someone with a strong values-oriented compass and you want to achieve sustainable outcomes, you will find a great community at WorkCover.

As a Claims Assessor in one of our driven and motivated teams, you will take accountability in managing your day to engage with injured workers, employers, legal representatives and allied health professionals in order to determine workers compensation claims while providing high level customer service. You will need strong decision-making skills, the ability to communicate effectively with people in vulnerable situations and enjoy thriving in a fast paced environment. Every day is different as you learn about different physical and psychological injury types and absorb injury management knowledge from your team mates.

In return, you will be rewarded with a competitive salary combined with an organisational culture that offers work-life balance. You will engage in challenging and interesting work and have access to a range of training, promotion and secondment opportunities to build on your skills and advance your career.

A bit about you:

We are looking for motivated, customer service focused people who thrive on delivering outstanding outcomes, can build relationships and influence quickly, and are keen to start their career with an organisation who value their people and customers. We want to hear from you if your:

Problem solver who enjoys investigating

A customer service superstar

Stay resilient under pressure in challenging situations

Possess relevant tertiary qualifications within health, psychology, business or law (desirable but not a necessity)

How do I apply?

Please submit your resume and a covering letter explaining why your drawn to this role and how it aligns to your career goals or personal interests, following the application prompts below. Successful candidates will commence 2 June 2025.

We are committed to ensuring WorkCover reflects the diversity of the Queensland community. We welcome applications from First Nations peoples, members of the LGBTQIA+SB community, people of all ages, people who are neurodivergent, people with disability, and people from culturally and linguistically diverse backgrounds.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our recruitment team during your conversation with them.

Pre-employment checks will be conducted on all prospective employees. This will include a Right to Work in Australia Check, Police Check, Education Check, Reference Check and where appropriate a Visa Check. The information provided will be treated as confidential in accordance with the Information Privacy Act 2009 (Qld).